2 November 2023
The Ombudsman has found severe maladministration after a resident ended his own life following long-running mental health issues and a nine-month noise nuisance complaint.
Continue reading about Tragic noise case underlines need for landlords to take a tailored approach to residents with vulnerabilities
New build show homes on a purpose built estate near London
24 October 2023
The Ombudsman has released its special investigation report into Islington Council, looking at four key themes for improvements based off its casework.
Continue reading about Empowering staff key to improving housing service delivery, finds Ombudsman’s special report on Islington Council
Pile of document waiting to be managed on background
17 October 2023
The Ombudsman has released its Annual Complaints Review for 2022-23, showing all the key complaints statistics from social housing last year.
Continue reading about Ombudsman’s Annual Complaints Review reveal a 323% rise in severe maladministration findings
Negative feedback and rate with bad smile face.
12 October 2023
The Ombudsman has made two severe maladministration findings in two separate cases for Hyde Group after delays and inaction in cases involving a leak and anti-social behaviour.
Continue reading about ‘Unacceptable and inappropriate’ responses by Hyde Group to residents’ complaints about damp and anti-social behaviour
10 October 2023
The Housing Ombudsman has gained new powers to issue wider orders under the Social Housing Regulation Act, allowing it to not only address individual complaints from a landlord, but also extend fairness and protection to wider residents.
Continue reading about Housing Ombudsman publishes revised Scheme to extend fairness to all residents beyond individual complaints
Damage caused by water leakage on a wall and ceiling
5 October 2023
Peabody has been ordered to pay £8,300 in compensation in two cases after leaving residents in poor state of repair for years, with one resident and her family living with leaks for three years.
Continue reading about Leaks left children ‘caught in downpours’ as Ombudsman finds three counts of severe maladministration for Peabody
Mold growth. Mould spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water
3 October 2023
The Ombudsman has found severe maladministration for A2Dominion in two separate cases after it failed both households on repair issues for a significant number of months.
Continue reading about A2Dominion reviews over 5,000 cases after failing two vulnerable residents living in damp and mould
Business woman consulting in office
28 September 2023
The Ombudsman has launched its consultation, in partnership with the Local Government and Social Care Ombudsman, on a revised Complaint Handling Code.
Continue reading about Ombudsman opens consultation on Complaint Handling Code ahead of statutory requirements
Unhappy and disappointed customer giving low rating and negative feedback in survey, poll or questionnaire. Sad and dissatisfied man giving review about service quality. Bad user experience.
19 September 2023
The Ombudsman’s latest Complaint Handling Failure Order report shows the highest number of non-compliant landlords with the orders since the data was first recorded.
Continue reading about Ombudsman records highest level of non-compliance in complaint handling failure orders
Close-up young rats (Rattus norvegicus) sniffs leftovers on a plate on sink at the kitchen. Fight with rodents in the apartment. Extermination.
12 September 2023
The Ombudsman has released its Insight report reflecting on the first quarter of this year, learning from pest infestation cases, gas safety and emerging trends from its frontline caseworkers.
Continue reading about Pests and gas safety cases feature in latest Insight report as determination numbers rise