News: Press releases

Ombudsman shows breadth of detriment caused by knowledge and information failings in latest severe maladministration report

21 May 2024

Ombudsman shows breadth of detriment caused by knowledge and information failings in latest severe maladministration report

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Sanctuary review nearly 4,000 cases as part of Ombudsman wider order

16 May 2024

Sanctuary review nearly 4,000 cases as part of Ombudsman wider order

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Ombudsman’s special report into Southern Housing highlights risks around mergers with the landlord experiencing a ‘lack of ownership’ on complaints culture

14 May 2024

Ombudsman’s special report into Southern Housing highlights risks around mergers with the landlord experiencing a ‘lack of ownership’ on complaints culture

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Independent review ordered by Ombudsman makes 15 recommendations to Orbit Group to tackle damp and mould failings

25 April 2024

Independent review ordered by Ombudsman makes 15 recommendations to Orbit Group to tackle damp and mould failings.

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Landlords set out swathe of changes following Ombudsman’s Spotlight report on noise

16 April 2024

Landlords set out swathe of changes following Ombudsman’s Spotlight report on noise

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Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration

9 April 2024

Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration

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Consultation launched on Housing Ombudsman’s proposed approach to Good Practice

26 March 2024

Consultation launched on Housing Ombudsman’s proposed approach to Good Practice

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Ombudsman issues complaint handling learning in latest report ahead of Code becoming statutory

21 March 2024

Ombudsman issues complaint handling learning in latest report ahead of Code becoming statutory

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Fungi growth and a child living in damp and mould for 3 years among 4 Guinness Partnership failings

19 March 2024

Fungi growth and a child living in damp and mould for 3 years among 4 Guinness Partnership failings

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Hackney Council caused ‘substantial distress’ to family with vulnerable children after repeated failures to fix a leak

5 December 2023

Hackney Council caused ‘substantial distress’ to family with vulnerable children after repeated failures to fix a leak.

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