26 September 2024
Ombudsman sets key tests for improving fairness in shared ownership complaints in latest Insight report
Continue reading about Ombudsman sets key tests for improving fairness in shared ownership complaints in latest Insight report
18 September 2024
Ombudsman challenges stigmatising temporary accommodation processes, as resident unable to live in home for 3 years in latest learning from severe maladministration report
Continue reading about Ombudsman challenges stigmatising temporary accommodation processes, as resident unable to live in home for 3 years in latest learning from severe maladministration report
4 September 2024
Housing Ombudsman statement in response to Grenfell Tower Inquiry Phase 2 report
Continue reading about Housing Ombudsman statement in response to Grenfell Tower Inquiry Phase 2 report
29 August 2024
An independent review into repairs and decants ordered by the Housing Ombudsman has provided 31 recommendations for Peabody to improve services.
Continue reading about Independent review at Peabody finds 180 families decanted for lengthy periods following Ombudsman wider order
13 August 2024
Child’s bedroom window boarded up for 4 years as Ombudsman shares learning from severe maladministration on windows
Continue reading about Child’s bedroom window boarded up for 4 years as Ombudsman shares learning from severe maladministration on windows
18 July 2024
Ombudsman urges ethical complaint culture as non-compliance with handling orders rises
Continue reading about Ombudsman urges ethical complaint culture as non-compliance with Complaint Handling Failure Orders rises
16 July 2024
Repairs systems and patch sizes amongst vast changes A2Dominion are making following Ombudsman order
Continue reading about Repairs systems and patch sizes amongst vast changes A2Dominion are making following Ombudsman order
11 July 2024
The Housing Ombudsman has expressed deep concerns about the handling of window-related complaints in the social housing sector, leading to an open letter being written to social housing Chief Executives.
Continue reading about Housing Ombudsman raises urgent concerns about window-related complaints in social housing
10 July 2024
Housing Ombudsman and Regulator of Social Housing set out how they will continue to work together
Continue reading about Housing Ombudsman and Regulator of Social Housing set out how they will continue to work together
9 July 2024
Ombudsman highlights lessons from 27 landlords as it releases severe maladministration report on leaks
Continue reading about Ombudsman highlights lessons from 27 landlords as it releases severe maladministration report on leaks