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Independent review at Peabody finds 180 families decanted for lengthy periods following Ombudsman wider order

29 August 2024

An independent review into repairs and decants ordered by the Housing Ombudsman has provided 31 recommendations for Peabody to improve services.

white model house in the middle of red model houses

Child’s bedroom window boarded up for 4 years as Ombudsman shares learning from severe maladministration on windows

13 August 2024

Child’s bedroom window boarded up for 4 years as Ombudsman shares learning from severe maladministration on windows

Hands holding various cartoon faces, some smiling some unhappy

Ombudsman urges ethical complaint culture as non-compliance with Complaint Handling Failure Orders rises

18 July 2024

Ombudsman urges ethical complaint culture as non-compliance with handling orders rises

Repairs systems and patch sizes amongst vast changes A2Dominion are making following Ombudsman order

16 July 2024

Repairs systems and patch sizes amongst vast changes A2Dominion are making following Ombudsman order

Housing Ombudsman raises urgent concerns about window-related complaints in social housing

11 July 2024

The Housing Ombudsman has expressed deep concerns about the handling of window-related complaints in the social housing sector, leading to an open letter being written to social housing Chief Executives.

Two hands each holding puzzle pieces that fit together

Housing Ombudsman and Regulator of Social Housing set out how they will continue to work together

10 July 2024

Housing Ombudsman and Regulator of Social Housing set out how they will continue to work together

The outside of a run down block of flats

Ombudsman highlights lessons from 27 landlords as it releases severe maladministration report on leaks

9 July 2024

Ombudsman highlights lessons from 27 landlords as it releases severe maladministration report on leaks

Ombudsman shows breadth of detriment caused by knowledge and information failings in latest severe maladministration report

21 May 2024

Ombudsman shows breadth of detriment caused by knowledge and information failings in latest severe maladministration report

Sanctuary review nearly 4,000 cases as part of Ombudsman wider order

16 May 2024

Sanctuary review nearly 4,000 cases as part of Ombudsman wider order

Ombudsman’s special report into Southern Housing highlights risks around mergers with the landlord experiencing a ‘lack of ownership’ on complaints culture

14 May 2024

Ombudsman’s special report into Southern Housing highlights risks around mergers with the landlord experiencing a ‘lack of ownership’ on complaints culture

News: Press releases

Independent review at Peabody finds 180 families decanted for lengthy periods following Ombudsman wider order

Child’s bedroom window boarded up for 4 years as Ombudsman shares learning from severe maladministration on windows

Ombudsman urges ethical complaint culture as non-compliance with Complaint Handling Failure Orders rises

Repairs systems and patch sizes amongst vast changes A2Dominion are making following Ombudsman order

Housing Ombudsman raises urgent concerns about window-related complaints in social housing

Housing Ombudsman and Regulator of Social Housing set out how they will continue to work together

Ombudsman highlights lessons from 27 landlords as it releases severe maladministration report on leaks

Ombudsman shows breadth of detriment caused by knowledge and information failings in latest severe maladministration report

Sanctuary review nearly 4,000 cases as part of Ombudsman wider order

Ombudsman’s special report into Southern Housing highlights risks around mergers with the landlord experiencing a ‘lack of ownership’ on complaints culture

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