16 February 2021
We have today published a report focused on complaints about heating and hot water
Continue reading about Housing Ombudsman calls for stronger focus on ‘right first time’ and contract management in heating and hot water complaints
3 February 2021
Recruitment for our new Resident Panel has opened.
Continue reading about Housing Ombudsman creates new panel for a stronger resident voice
Hand Pushing Blue Complaints Modern Laptop Keyboard Key. 3D Illustration.
27 January 2021
Orbit failed to ensure that a family had a properly working heating and hot water system over a period of at least eight months, says the Housing Ombudsman Service following its investigation
Continue reading about Housing Ombudsman finds severe maladministration on Orbit case
17 December 2020
Our latest Insight report, published today, looks at complaints data for the second quarter of 2020-21, July to September 2020.
Continue reading about Ombudsman’s Insight report shares latest data and case studies
Two Business people working together on laptop meeting with technology
9 December 2020
Our new performance data reports feature all landlords in our Scheme with complaints recorded in 2019-20.
Continue reading about Housing Ombudsman publishes performance data on landlords
24 November 2020
We have published a consultation paper seeking feedback on our business plan 2021-22
Continue reading about Housing Ombudsman launches consultation on plans for 2021-22
22 October 2020
We have issued a report on complaints where severe maladministration was found in 2019-20
Continue reading about Report published on five cases of severe maladministration
25 September 2020
We have appointed two new members to our Audit and Risk Assurance Committee
Continue reading about New ARAC members appointed
New build show homes on a purpose built estate near London
7 September 2020
We have published a report bringing together our insight from handling almost 2,000 complaints from leaseholders and shared owners over the last two years. These resulted in more than 800 formal investigations with redress required […]
Continue reading about New report focuses on leaseholders and shared owners
3 September 2020
The Housing Ombudsman’s Annual Report for 2019-20 has been published today
Continue reading about Annual Report 2019-20 published