23 July 2019
The Housing Ombudsman’s Annual Report and Accounts for 2018-19, published today, shows strong performance throughout the year at the same time as dealing with significant increases in demand.
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28 March 2019
We have launched the first in a new series of reports which shares the learning from our complaints and provides good practice points to help landlords improve their services and complaint handling.
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16 January 2019
The Housing Ombudsman has published a special report concerning non-compliance with one of its orders issued to Metropolitan Thames Valley Housing.
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12 November 2018
We have launched a consultation seeking views on our three year corporate plan, 2019-22, and supporting plan for the first year.
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12 July 2018
The Housing Ombudsman Service has appointed its first Panel of Advisors to provide advice and guidance to the Ombudsman on strategic direction and planning.
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6 July 2018
The Housing Ombudsman’s Annual Report and Accounts for 2017-18, published today, shows improvements in the service and good progress against targets.
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Image of consultation paper
15 November 2017
The Housing Ombudsman has published a consultation paper seeking views and insight from landlords and residents to help inform its plans for 2018-19. The paper provides a review of the year 2017-18 up to the […]
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Front cover of the Annual Report and Accounts 2016-17
13 July 2017
The Housing Ombudsman’s Annual Report and Accounts for 2016-17, shows continuous improvement in the service with increased productivity and high levels of customer satisfaction. In 2016-17 we received 15,112 complaints and new enquiries and closed […]
Continue reading about Annual Report and Accounts 2016-17 published21 April 2017
The Housing Ombudsman signed a Memorandum of Understanding (MoU) with the Homes and Communities Agency’s Regulator of Social Housing. Setting out how the two bodies work with each other. It sets out how the Ombudsman […]
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Denise Fowler headshot
24 February 2017
Denise Fowler will be leaving her role as Housing Ombudsman in June 2017 to join Women’s Pioneer Housing as its new chief executive.
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