Puzzle Button with two pieces is showing complaint
11 May 2021
We have published our first report setting out how we have used our new power to issue complaint handling failure orders.
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Mold growth. Mould spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water
13 April 2021
We have issued our first call for evidence to support a thematic investigation which will look at damp and mould.
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8 April 2021
The Housing Ombudsman has recruited members to its new Resident Panel to provide input and feedback as the service develops.
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Business plan concept image with text alphabets written over blue stripes.
31 March 2021
Our business plan for 2021-22 sets out the next steps to grow and improve our service that build on changes introduced over the last year.
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House, Real Estate Agent, Backgrounds, Loan
24 March 2021
Our new Systemic Framework sets out how we will look beyond individual disputes to identify key issues that impact on residents and landlords’ services.
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16 March 2021
The Housing Ombudsman has appointed Adam Sampson as its first Independent Reviewer of Service Complaints.
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The text, the inscription, the phrase Investigation is written in a notebook that lies on a dark table with a laptop and pen. Business concept.
9 March 2021
We have today started publishing all decisions on cases investigated, a major step in increasing our transparency.
Continue reading about Housing Ombudsman starts publishing its investigation reports on individual cases
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3 March 2021
The London Borough of Newham took an excessively long time to deal with a complaint about repairs following a leak, and then failed to apologise or offer appropriate compensation.
Continue reading about Severe maladministration finding for excessive delays in Newham case
Man getting warm up his hand over an electric radiator of heating at home
24 February 2021
Housing Ombudsman finds severe maladministration on Woking case after elderly resident had no heating or hot water for almost three years
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House Search, Searching for Home, Searching For Real Estate, House or New Home
22 February 2021
We have published our latest quarterly Insight report on data and learning from casework, together with a new regional focus that starts with the north of England.
Continue reading about Housing Ombudsman’s Insight report published at first regional ‘Meet the Ombudsman’ event