1 September 2021
The Housing Ombudsman’s latest Insight report covering April to June 2021 shows a 21% increase in the volume of enquiries and complaints received compared to the previous quarter.
Continue reading about Complaints to the Ombudsman continue to rise
24 August 2021
Our online casebook provides a rich source of learning for the sector as well as demonstrating the difference complaints can make for individual residents.
Continue reading about Ombudsman’s online casebook shares more learning for the sector
House, Real Estate Agent, Backgrounds, Loan
27 July 2021
Issues ranging from gas safety, repairs and anti-social behaviour are among the latest batch of decisions to be published.
Continue reading about Gas safety and repairs feature in latest decisions published
Complaint button keyboard with pen icon internet concept
6 July 2021
The Housing Ombudsman issued 23 complaint handling failure orders between April to June 2021, highlighting issues with progressing complaints and meeting the Ombudsman’s standards on complaint handling
Continue reading about New guidance issued on complaint handling for governing bodies, as quarterly failure orders published
The text, the inscription, the phrase Investigation is written in a notebook that lies on a dark table with a laptop and pen. Business concept.
29 June 2021
We have published details of more than 350 individual decisions since March 2021 when we started publishing reports on all cases investigated.
Continue reading about Our online casebook reaches 350 decisions for wider learning across the sector
Home renovation, remodeling and DIY concept, work tools and tablet composing a house shape on the grass
23 June 2021
We have published our latest Insight report covering January to March 2021. It shows a significant increase in the number of enquiries and complaints received compared to the same quarter in 2020, going up by 73%.
Continue reading about Housing Ombudsman’s latest Insight report shows significant increase in complaints
18 May 2021
A new report identifies three key lessons for social landlords in dealing with complaints about cladding to ensure that the impact on all residents is recognised
Continue reading about Housing Ombudsman urges social landlords to do more to address residents’ individual circumstances in cladding complaints
Puzzle Button with two pieces is showing complaint
11 May 2021
We have published our first report setting out how we have used our new power to issue complaint handling failure orders.
Continue reading about Housing Ombudsman uses its new power to progress residents’ complaints
Mold growth. Mould spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water
13 April 2021
We have issued our first call for evidence to support a thematic investigation which will look at damp and mould.
Continue reading about Housing Ombudsman issues call for evidence on investigation into damp and mould
8 April 2021
The Housing Ombudsman has recruited members to its new Resident Panel to provide input and feedback as the service develops.
Continue reading about New Resident Panel appointed