Stressed young woman in the bedroom.
30 November 2021
Cumulative failings by Anchor Hanover in responding to a resident’s request for a transfer after experiencing domestic violence resulted in a finding of severe maladministration.
Continue reading about Severe maladministration finding after Anchor Hanover resident left homeless following domestic violence
23 November 2021
We have published our latest Insight report covering July to September 2021 which shows an 83% increase in the volume of enquiries and complaints received compared to the same quarter in 2020.
Continue reading about Housing Ombudsman’s latest Insight report shows increase in complaints
Close up shot of a shower head.
18 November 2021
The Housing Ombudsman has made a finding of severe maladministration about Abri Homes’ complaint handling on a case that resulted in significant detriment to a vulnerable resident.
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Dispute resolution. Lawyers, litigation, law and justice concept. Man's hand, holding magnifying glass
9 November 2021
The Housing Ombudsman issued 29 complaint handling failure orders between July and September 2021, highlighting issues with progressing complaints and meeting its standards on complaint handling.
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26 October 2021
Our new Spotlight report says social landlords should adopt a zero-tolerance approach to damp and mould.
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Wooden white house toy and construction tools on wooden background with copy space.Real estate concept, New house concept, Finance loan business concept, Repair maintenance concept
19 October 2021
The Housing Ombudsman’s online casebook continues to expand and now includes almost 1,000 decisions, providing learning for the sector and demonstrating the difference complaints can make for individual residents.
Continue reading about Online casebook reaches almost 1,000 decisions
14 October 2021
We have launched the consultation on our Corporate Plan for 2022-25 setting out ambitious plans for the next three years.
Continue reading about Housing Ombudsman launches consultation on three year plan
7 October 2021
The Housing Ombudsman has made two findings of severe maladministration following an investigation into Inquilab Housing Association’s failure to respond to a resident’s requests to deal with damp and mould in her home and for its subsequent poor complaint handling.
Continue reading about Two severe maladministration findings for Inquilab after resident lives with damp and mould for two years
Some document folders under a magnifying glass. Digital illustration.
29 September 2021
The Housing Ombudsman has found severe maladministration for Golding Homes complaint handling. It followed a resident’s report of repairs, that she repeatedly made over a period of seven years from 2012 to early 2019.
Continue reading about Housing Ombudsman finds severe maladministration after Golding Homes resident waits seven years for repairs
22 September 2021
The Housing Ombudsman has appointed a new Advisory Board that takes effect from 1 October 2021
Continue reading about Housing Ombudsman appoints new Advisory Board