Complaints concept with word on the folder.
15 March 2022
The Housing Ombudsman has made two severe maladministration findings for L&Q’s failure to minimise the disruption of a temporary move for a resident with physical and mental health vulnerabilities.
Continue reading about Two severe maladministration findings for L&Q
9 March 2022
We have published our first annual review of complaints, where we found 66% of investigations into complaint handling were upheld.
Continue reading about First annual review of complaints examines sector’s performance
3 March 2022
We have published our three-year corporate plan for 2022-25 setting out our response to an unprecedented increase in demand for our service.
Continue reading about New three-year plan focused on meeting unprecedented increase in demand
Mould and damp staining painted wall surface around an internal home window.
1 March 2022
The Ombudsman made two severe maladministration findings for the London Borough of Lambeth’s significant failings in dealing with a long-standing complaint about damp and mould caused by leaks.
Continue reading about Two severe maladministration findings for LB Lambeth’s failings on damp and mould case
22 February 2022
We have published our latest Insight report covering October to December 2021 which shows a 53% increase in the volume of enquiries and complaints received compared to the same quarter in 2020.
Continue reading about Housing Ombudsman’s latest Insight report shows complaints continuing to rise
15 February 2022
The Housing Ombudsman found severe maladministration for Haringey’s failures in dealing with a vulnerable resident’s complaint about a leaking roof that caused damp and mould.
Continue reading about Severe maladministration after roof leak affected vulnerable resident of LB Haringey
Finger on computer keyboard keys with Complaint word
9 February 2022
The Housing Ombudsman issued 19 complaint handling failure orders between October and December 2021, highlighting issues with progressing complaints and meeting its standards.
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Complaint button keyboard with pen icon internet concept
1 February 2022
The Housing Ombudsman has issued a Special Report on the London Borough of Lambeth following the volume and frequency of complaint handling failure orders issued and a series of formal investigations.
Continue reading about Housing Ombudsman issues Special Report on Lambeth’s complaint handling
Roof leakage, water dameged ceiling roof and stain on ceiling close-up
25 January 2022
The Housing Ombudsman found severe maladministration for Metropolitan Thames Valley’s failures in dealing with a resident’s leaking roof and damaged ceilings.
Continue reading about Severe maladministration finding for Metropolitan after failings with new home owner
Mold growth. Mould spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water
18 January 2022
The Housing Ombudsman found that Great Yarmouth Borough Council failed to deal with mould growth throughout a resident’s home that was causing damage, and then delayed in putting right faulty improvement works that worsened the situation.
Continue reading about Severe maladministration for Great Yarmouth’s serious failures on dealing with mould in resident’s home