29 September 2022
We have published our latest Insight report covering April to June 2022. It shows that complaint volumes remain high, with the service receiving 6,009 enquiries and complaints over the three month period.
Continue reading about Housing Ombudsman’s latest insight report shows complaints remain high
Close-up Of Woman Cleaning Mold From Wall Using Spray Bottle And Sponge
20 September 2022
The Ombudsman made two severe maladministration findings about Southern Housing after a resident made repeated reports about damp and mould in her home over a lengthy period.
Continue reading about Two severe maladministration findings for Southern Housing following damp and mould investigation
Hand Pushing Blue Complaints Modern Laptop Keyboard Key. 3D Illustration.
8 September 2022
We issued 22 complaint handling failure orders in the first quarter of 2022-23, April to June 2022. In 17 cases, landlords complied with the orders and there were five cases of non-compliance.
Continue reading about Ombudsman stresses importance of complaints in challenging times as 22 complaint handling failure orders issued
pest control worker spraying pesticides with sprayer in bathroom:processing the toilet and shower.
3 August 2022
Metropolitan Thames Valley’s failings in responding to a silverfish infestation at a resident’s flat led to a finding of severe maladministration by the Housing Ombudsman.
Continue reading about Severe maladministration for Metropolitan Thames Valley’s response to silverfish infestation
Leaking roof damaged ceiling. Mildew stains on the ceiling due to flooding.
26 July 2022
The Ombudsman found severe maladministration for Clarion’s cumulative failings in handling repairs to resolve a leak and the problems that followed.
Continue reading about Ombudsman finds severe maladministration for Clarion’s failings on resolving leak
Water damage in basement caused by sewer backflow due to clogged sanitary drain
19 July 2022
The Ombudsman found severe maladministration for Birmingham City Council’s delays in repairing an extensive water leak that caused damage to the resident’s property. The landlord failed to offer any compensation for the distress and inconvenience caused to the resident, in contravention of the Ombudsman’s Complaint Handling Code.
Continue reading about Severe maladministration for Birmingham’s delayed repairs and wider investigation started
12 July 2022
Poor record keeping features among the latest decisions published by the Housing Ombudsman. Strong record keeping practices are core to good services and will be the focus of a future systemic investigation by the Ombudsman with the aim of making recommendations and sharing learning across the social housing sector.
Continue reading about Ombudsman plans systemic investigation into record keeping as latest cases published
Complaints files and documents in cabinet in office. 3D rendered illustration.
6 July 2022
We made two severe maladministration findings in a case about Shepherds Bush Housing’s failings in dealing with a resident’s reports of a roof leak. The resident, a shared owner, had reported a roof leak many times over several years.
Continue reading about Two severe maladministration findings for Shepherds Bush Housing’s failings on roof leak
28 June 2022
Our latest Insight report covering January to March 2022 shows an increase in cases coming into our formal remit for investigation.
Continue reading about Housing Ombudsman makes 1,250 remedies during final quarter of financial year
Ombudsman word from wooden blocks on desk, public administration concept
21 June 2022
Habinteg Housing Association’s considerable failings in responding to reports of a hate-crime incident along with its failure to consider the impact on the resident led to a finding of severe maladministration.
Continue reading about Ombudsman finds severe maladministration for Habinteg’s handling of hate-crime incident