The new improved webform is online now! Residents and representatives can access the form online today.

News: Press releases

Tenancy agreement signing Tenancy agreement for rental lease and keys.

Severe maladministration for Clarion’s excessive delay in removing resident from tenancy 

1 December 2022

The Ombudsman found severe maladministration for Clarion’s failings in handling a resident’s request to be removed from a tenancy. It had a significant impact on the resident as he was unable to start a new tenancy so did not have a secure home for two years and caused him considerable time and effort in pursuing the issue.  

Continue reading about Severe maladministration for Clarion’s excessive delay in removing resident from tenancy 
A hand holding a fountain pen and about to sign a letter. Styling and small amount of grain applied.

Ombudsman writes open letter to social landlords urging renewed focus on damp and mould approach

29 November 2022

The Housing Ombudsman has today written to social landlords about complaints relating to damp and mould asking them to renew their focus on the recommendations in its Spotlight report on the topic published last year.

Continue reading about Ombudsman writes open letter to social landlords urging renewed focus on damp and mould approach
Image

Multiple severe maladministration findings on Johnnie Johnson Housing response and record keeping in anti-social behaviour case

10 November 2022

The Housing Ombudsman made three findings of severe maladministration for Johnnie Johnson Housing’s significant failings in responding to a resident’s complaint about anti-social behaviour, together with its record keeping and complaint handling.

Continue reading about Multiple severe maladministration findings on Johnnie Johnson Housing response and record keeping in anti-social behaviour case
Woman covering ears due to noise Repair work at neighbours. Irritated elderly woman sit on sofa cover ears with hands annoyed by noisy neighbors suffers from headache wishes silence. Thin walls at home, flat without sound insulation

Fundamental unfairness in landlords handling of noise nuisance complaints, says Ombudsman following systemic investigation

24 October 2022

Our report, Spotlight on noise complaints: Time to be heard, brings together learning from a review of more than 800 noise related cases dealt with over three years together with insight from 374 responses to our call for evidence plus interviews with front line staff and residents of some individual landlords.  

Continue reading about Fundamental unfairness in landlords handling of noise nuisance complaints, says Ombudsman following systemic investigation
A man hands in wool gloves warm near the heater. Old men's hands in knitted gloves on heating radiator at home during the day. Person heating their hands at home over a domestic radiator in winter.

Severe maladministration for Catalyst’s handling of complaint on new build defects prompts wider investigation

20 October 2022

We found severe maladministration for Catalyst’s significant failings in handling a complaint from shared owners about cold and draughty rooms and other defects in their new build house. The landlord’s responses did not sufficiently identify what had gone wrong, what action would be taken to remedy the defects or assess to what extent it had met its responsibility. 

Continue reading about Severe maladministration for Catalyst’s handling of complaint on new build defects prompts wider investigation
line soundwave abstract background with voice music technology

Ombudsman focuses on noise cases ahead of report on sector’s approach 

18 October 2022

Cases relating to complaints about noise feature in our latest decisions published as part of our regular fortnightly publication. It comes ahead of our next systemic investigation focused on noise complaints to be published later this month, which will make recommendations and share learning across the sector.

Continue reading about Ombudsman focuses on noise cases ahead of report on sector’s approach