![A man hands in wool gloves warm near the heater. Old men's hands in knitted gloves on heating radiator at home during the day. Person heating their hands at home over a domestic radiator in winter.](https://www.housing-ombudsman.org.uk/wp-content/uploads/2022/10/iStock-1364605426-300x200.jpg)
Severe maladministration for Catalyst’s handling of complaint on new build defects prompts wider investigation
20 October 2022
We found severe maladministration for Catalyst’s significant failings in handling a complaint from shared owners about cold and draughty rooms and other defects in their new build house. The landlord’s responses did not sufficiently identify what had gone wrong, what action would be taken to remedy the defects or assess to what extent it had met its responsibility.
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