12 December 2022
The Ombudsman made a severe maladministration finding for Birmingham City Council’s handling of a disrepair claim, with the council failing on multiple occasions to take action when prompted by the resident and the local MP.
Continue reading about Severe maladministration for Birmingham City Council’s inaction on disrepair
Unhappy and disappointed customer giving low rating and negative feedback in survey, poll or questionnaire. Sad and dissatisfied man giving review about service quality. Bad user experience.
8 December 2022
The Housing Ombudsman’s annual complaints review for 2021-22 shows that property condition remains the biggest area of complaint about social landlords and more action is needed by social housing landlords to improve the quality of homes and service.
Continue reading about Ombudsman’s annual review of sector’s performance identifies 32 landlords with high failure rate
Mold growth. Mould spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water
6 December 2022
The Ombudsman made a severe maladministration finding for Orbit Group’s handling of reports of damp and mould, which left a resident and her son in an unsuitable home with a slug infestation.
Continue reading about Ombudsman awards £5,000 to resident after Orbit’s severe maladministration on damp and mould case
Tenancy agreement for rental lease and keys.
1 December 2022
The Ombudsman found severe maladministration for Clarion’s failings in handling a resident’s request to be removed from a tenancy. It had a significant impact on the resident as he was unable to start a new tenancy so did not have a secure home for two years and caused him considerable time and effort in pursuing the issue.
Continue reading about Severe maladministration for Clarion’s excessive delay in removing resident from tenancy
A hand holding a fountain pen and about to sign a letter. Styling and small amount of grain applied.
29 November 2022
The Housing Ombudsman has today written to social landlords about complaints relating to damp and mould asking them to renew their focus on the recommendations in its Spotlight report on the topic published last year.
Continue reading about Ombudsman writes open letter to social landlords urging renewed focus on damp and mould approach
16 November 2022
The Ombudsman, Richard Blakeway, has today written to the Chief Executive of Rochdale Boroughwide Housing, following the coroner’s verdict on the Awaab Ishak inquest.
Continue reading about Ombudsman writes to Rochdale Boroughwide Housing following Awaab Ishak inquest
14 November 2022
The Ombudsman issued 45 complaint handling failure orders between July and September 2022, the highest number since they came into effect.
Continue reading about Ombudsman issues highest number of complaint handling failure orders since first introduced
10 November 2022
The Housing Ombudsman made three findings of severe maladministration for Johnnie Johnson Housing’s significant failings in responding to a resident’s complaint about anti-social behaviour, together with its record keeping and complaint handling.
Continue reading about Multiple severe maladministration findings on Johnnie Johnson Housing response and record keeping in anti-social behaviour case
8 November 2022
The Ombudsman has issued a call for evidence to support its next systemic investigation which will look at record keeping and data management.
Continue reading about Ombudsman issues call for evidence on record keeping
Repair work at neighbours. Irritated elderly woman sit on sofa cover ears with hands annoyed by noisy neighbors suffers from headache wishes silence. Thin walls at home, flat without sound insulation
24 October 2022
Our report, Spotlight on noise complaints: Time to be heard, brings together learning from a review of more than 800 noise related cases dealt with over three years together with insight from 374 responses to our call for evidence plus interviews with front line staff and residents of some individual landlords.
Continue reading about Fundamental unfairness in landlords handling of noise nuisance complaints, says Ombudsman following systemic investigation