Press releases Archives - Housing Ombudsman

Anti-Social Behaviour (ASB). magnifying glass focuses on person icon on wooden block with connection link network for community structure.

Resident held at gunpoint and domestic abuse victim left ‘terrified’ among Anti-Social Behaviour (ASB) cases highlighted by Ombudsman

21 November 2024

Resident held at gunpoint and domestic abuse victim left ‘terrified’ among Anti-Social Behaviour (ASB) cases highlighted by Ombudsman

grapic image of small houses with red roofs

Independent review finds critical areas for improvement in Aster’s ‘living roofs’ management

19 November 2024

Housing Ombudsman orders Aster to conduct an independent review which has found failings in Aster’s handling of living roof maintenance

a graphic image of a house sitting on a red downward facing arrow

Ombudsman urges landlords to ‘test complaints against your culture’ in latest complaint handling report

12 November 2024

Ombudsman urges landlords to ‘test complaints against your culture’ in latest complaint handling report

white model house in the middle of red model houses

Housing Ombudsman’s Annual Complaints Review reveals 22,000 interventions made to put things right for residents

5 November 2024

Housing Ombudsman’s Annual Complaints Review reveals 22,000 interventions made to put things right for residents

Ombudsman shares over 100 severe maladministration cases on damp and mould ahead of Awaab’s Law to prevent future failings

16 October 2024

Ombudsman shares over 100 severe maladministration cases on damp and mould ahead of Awaab’s Law to prevent future failings

A ladder leading to a lightbulb on a bright yellow background

Ombudsman investigation into GreenSquareAccord urges landlord to go further after encouraging initial response

3 October 2024

The Ombudsman has released its special report into GreenSquareAccord, focusing on complaint handling, repairs, policy and compensation as areas in need for improvement.

Hands holding various cartoon faces, some smiling some unhappy

Ombudsman launches special investigation into Wandle to drive learning and improvements from complaints

1 October 2024

Ombudsman announces special investigation report into Wandle following high maladministration rate

'Shared ownership' written on a post it note

Ombudsman sets key tests for improving fairness in shared ownership complaints in latest Insight report

26 September 2024

Ombudsman sets key tests for improving fairness in shared ownership complaints in latest Insight report

Ombudsman challenges stigmatising temporary accommodation processes, as resident unable to live in home for 3 years in latest learning from severe maladministration report

18 September 2024

Ombudsman challenges stigmatising temporary accommodation processes, as resident unable to live in home for 3 years in latest learning from severe maladministration report

Housing Ombudsman statement in response to Grenfell Tower Inquiry Phase 2 report

4 September 2024

Housing Ombudsman statement in response to Grenfell Tower Inquiry Phase 2 report

News: Press releases

Resident held at gunpoint and domestic abuse victim left ‘terrified’ among Anti-Social Behaviour (ASB) cases highlighted by Ombudsman

Independent review finds critical areas for improvement in Aster’s ‘living roofs’ management

Ombudsman urges landlords to ‘test complaints against your culture’ in latest complaint handling report

Housing Ombudsman’s Annual Complaints Review reveals 22,000 interventions made to put things right for residents

Ombudsman shares over 100 severe maladministration cases on damp and mould ahead of Awaab’s Law to prevent future failings

Ombudsman investigation into GreenSquareAccord urges landlord to go further after encouraging initial response

Ombudsman launches special investigation into Wandle to drive learning and improvements from complaints

Ombudsman sets key tests for improving fairness in shared ownership complaints in latest Insight report

Ombudsman challenges stigmatising temporary accommodation processes, as resident unable to live in home for 3 years in latest learning from severe maladministration report

Housing Ombudsman statement in response to Grenfell Tower Inquiry Phase 2 report

News Archive