14 November 2019
As Parliament is currently dissolved, only local councillors and tenant panels can refer complaints to our Service.
Continue reading about Changes to the designated person role during the General Election period
25 October 2019
We’ve launched consultations on two documents aimed at providing a faster, more accessible and more transparent service.
Continue reading about Housing Ombudsman launches consultations for improved service
2 September 2019
On 1 September 2019, Richard Blakeway stepped into the role of Housing Ombudsman
Continue reading about Richard Blakeway starts new role as Housing Ombudsman
6 June 2019
The annual subscription invoices to landlords are being sent out this week. The invoices have changed this year so we’ve published some FAQs in anticipation of questions landlords may have and produced a guide, explaining […]
Continue reading about Subscription invoices 2019-20
6 June 2019
We have published a new three-year corporate plan, setting out our strategy for the period 2019-22.
Continue reading about Housing Ombudsman publishes new three-year plan
6 June 2019
We experienced some technical issues with our online complaint form between 3 and 6 June. It was temporarily unavailable during most of this period but if you were able to submit a complaint using the […]
Continue reading about Online complaint form: technical issues
28 March 2019
We have launched the first in a new series of reports which shares the learning from our complaints and provides good practice points to help landlords improve their services and complaint handling.
Continue reading about New report puts the spotlight on complaints about repairs
24 January 2019
Housing Ombudsman’s statement in response to ‘Strengthening Consumer Redress in the Housing Market: Summary of responses to the consultation and the Government’s response‘ – “We welcome joining up between redress schemes to make it easier […]
Continue reading about Response to Strengthening Consumer Redress report
16 January 2019
The Housing Ombudsman has published a special report concerning non-compliance with one of its orders issued to Metropolitan Thames Valley Housing.
Continue reading about Housing Ombudsman issues special report on Metropolitan
12 November 2018
We have launched a consultation seeking views on our three year corporate plan, 2019-22, and supporting plan for the first year.
Continue reading about Housing Ombudsman launches consultation on three year corporate plan