News Archives - Page 25 of 27 - Housing Ombudsman

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Ombudsman’s new powers take effect including working with the Regulator

1 September 2020

New powers in the revised Housing Ombudsman Scheme that takes effect from today (1 September) will help improve awareness, accessibility and speed of complaint resolution.

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Third Insight report highlights Covid-19 impact on complaints

30 July 2020

Our latest Insight report looks at complaints data and case studies from April to June 2020, and shows the impact of the Covid-19 lockdown on the volume and nature of complaints we received.

Statement on proposals to remove the democratic filter

20 July 2020

The Housing Ombudsman welcomes the Draft Building Safety Bill proposing the removal of the democratic filter to allow direct access to its service and support faster redress

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New complaints code aims for speedier redress and more consistency

7 July 2020

The Housing Ombudsman has published a new Complaint Handling Code providing a framework for high-quality complaint handling and greater consistency across landlords’ complaint procedures.

Ombudsman’s second Insight report shares latest data and case studies

22 June 2020

Our latest Insight report looks at complaints data and case studies from the second half of 2019-20, together with some key lessons drawn from those to share with landlords.