Housing Ombudsman creates new panel for a stronger resident voice
3 February 2021
Recruitment for our new Resident Panel has opened.
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Housing Ombudsman finds severe maladministration on Orbit case
27 January 2021
Orbit failed to ensure that a family had a properly working heating and hot water system over a period of at least eight months, says the Housing Ombudsman Service following its investigation
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New 2021 dates set for Complaint Handling Code webinars
18 December 2020
We have added new webinar dates on the Complaint Handling code for 2021
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Ombudsman’s Insight report shares latest data and case studies
17 December 2020
Our latest Insight report, published today, looks at complaints data for the second quarter of 2020-21, July to September 2020.
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Housing Ombudsman publishes performance data on landlords
9 December 2020
Our new performance data reports feature all landlords in our Scheme with complaints recorded in 2019-20.
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Housing Ombudsman launches consultation on plans for 2021-22
24 November 2020
We have published a consultation paper seeking feedback on our business plan 2021-22
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Report published on five cases of severe maladministration
22 October 2020
We have issued a report on complaints where severe maladministration was found in 2019-20
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New ARAC members appointed
25 September 2020
We have appointed two new members to our Audit and Risk Assurance Committee
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New report focuses on leaseholders and shared owners
7 September 2020
We have published a report bringing together our insight from handling almost 2,000 complaints from leaseholders and shared owners over the last two years. These resulted in more than 800 formal investigations with redress required […]
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Annual Report 2019-20 published
3 September 2020
The Housing Ombudsman’s Annual Report for 2019-20 has been published today
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