Dispute resolution. Lawyers, litigation, law and justice concept. Man's hand, holding magnifying glass
9 November 2021
The Housing Ombudsman issued 29 complaint handling failure orders between July and September 2021, highlighting issues with progressing complaints and meeting its standards on complaint handling.
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Close-up Of Woman Cleaning Mold From Wall Using Spray Bottle And Sponge
3 November 2021
We issued new guidance for landlords on disrepair claims and the complaints process alongside the publication of our new Spotlight report on damp and mould.
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26 October 2021
Our new Spotlight report says social landlords should adopt a zero-tolerance approach to damp and mould.
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19 October 2021
The Housing Ombudsman’s online casebook continues to expand and now includes almost 1,000 decisions, providing learning for the sector and demonstrating the difference complaints can make for individual residents.
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14 October 2021
We have launched the consultation on our Corporate Plan for 2022-25 setting out ambitious plans for the next three years.
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7 October 2021
The Housing Ombudsman has made two findings of severe maladministration following an investigation into Inquilab Housing Association’s failure to respond to a resident’s requests to deal with damp and mould in her home and for its subsequent poor complaint handling.
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29 September 2021
The Housing Ombudsman has found severe maladministration for Golding Homes complaint handling. It followed a resident’s report of repairs, that she repeatedly made over a period of seven years from 2012 to early 2019.
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22 September 2021
The Housing Ombudsman has appointed a new Advisory Board that takes effect from 1 October 2021
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1 September 2021
The Housing Ombudsman’s latest Insight report covering April to June 2021 shows a 21% increase in the volume of enquiries and complaints received compared to the previous quarter.
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24 August 2021
Our online casebook provides a rich source of learning for the sector as well as demonstrating the difference complaints can make for individual residents.
Continue reading about Ombudsman’s online casebook shares more learning for the sector