15 February 2022
The Housing Ombudsman found severe maladministration for Haringey’s failures in dealing with a vulnerable resident’s complaint about a leaking roof that caused damp and mould.
Continue reading about Severe maladministration after roof leak affected vulnerable resident of LB Haringey
Finger on computer keyboard keys with Complaint word
9 February 2022
The Housing Ombudsman issued 19 complaint handling failure orders between October and December 2021, highlighting issues with progressing complaints and meeting its standards.
Continue reading about Housing Ombudsman issues 19 complaint handling failure orders
Complaint button keyboard with pen icon internet concept
1 February 2022
The Housing Ombudsman has issued a Special Report on the London Borough of Lambeth following the volume and frequency of complaint handling failure orders issued and a series of formal investigations.
Continue reading about Housing Ombudsman issues Special Report on Lambeth’s complaint handling
Roof leakage, water dameged ceiling roof and stain on ceiling close-up
25 January 2022
The Housing Ombudsman found severe maladministration for Metropolitan Thames Valley’s failures in dealing with a resident’s leaking roof and damaged ceilings.
Continue reading about Severe maladministration finding for Metropolitan after failings with new home owner
Mold growth. Mould spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water
18 January 2022
The Housing Ombudsman found that Great Yarmouth Borough Council failed to deal with mould growth throughout a resident’s home that was causing damage, and then delayed in putting right faulty improvement works that worsened the situation.
Continue reading about Severe maladministration for Great Yarmouth’s serious failures on dealing with mould in resident’s home
13 January 2022
The latest report of the Ombudsman’s Independent Reviewer of Service Complaints has been published.
Continue reading about Independent Reviewer’s report published
Fulham, West London sky line and rooftops
11 January 2022
The London Borough of Ealing’s complaint handling failures led to a finding of severe maladministration by the Housing Ombudsman after a resident experienced lengthy and frustrating delays in getting a response to her complaint.
Continue reading about Severe maladministration found for LB Ealing’s failures over six year leak
House, Real Estate Agent, Backgrounds, Loan
5 January 2022
The Housing Ombudsman’s next two Spotlight reports for 2022 will examine learning from cases that involve social landlords’ engagement with managing agents, followed by an investigation into noise nuisance.
Continue reading about Next Spotlight reports to focus on noise and managing agent relationships
Uk controlled parking road sign
14 December 2021
A group complaint about parking and a shared owner’s complaint about windows are among the latest additions to the Housing Ombudsman’s online casebook.
Continue reading about Group complaint demonstrates impact of Housing Ombudsman decisions
Stressed young woman in the bedroom.
30 November 2021
Cumulative failings by Anchor Hanover in responding to a resident’s request for a transfer after experiencing domestic violence resulted in a finding of severe maladministration.
Continue reading about Severe maladministration finding after Anchor Hanover resident left homeless following domestic violence