12 May 2022
We have found severe maladministration for Clarion’s significant failings in dealing with a complaint from a resident with vulnerabilities, and are planning to conduct a wider investigation.
Continue reading about Severe maladministration for Clarion’s complaint handling failings
Damage caused by water leakage on a wall and ceiling
26 April 2022
The Ombudsman found severe maladministration for Clarion’s repeated failure to respond to a resident’s complaints and her requests to escalate them.
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Volume knob, lowest level of noise. 3D rendering
13 April 2022
We have launched a call for evidence to support our next systemic investigation which will look at noise complaints.
Continue reading about Ombudsman launches call for evidence on noise complaints
closeup of old dirty window sill
31 March 2022
Tendring District Council’s significant and avoidable delays in dealing with a resident’s repairs led to a finding of severe maladministration.
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22 March 2022
Ombudsman calls for stronger regulation of managing agents after unfairness to social landlord residents investigated
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Complaints concept with word on the folder.
15 March 2022
The Housing Ombudsman has made two severe maladministration findings for L&Q’s failure to minimise the disruption of a temporary move for a resident with physical and mental health vulnerabilities.
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9 March 2022
We have published our first annual review of complaints, where we found 66% of investigations into complaint handling were upheld.
Continue reading about First annual review of complaints examines sector’s performance
3 March 2022
We have published our three-year corporate plan for 2022-25 setting out our response to an unprecedented increase in demand for our service.
Continue reading about New three-year plan focused on meeting unprecedented increase in demand
Mould and damp staining painted wall surface around an internal home window.
1 March 2022
The Ombudsman made two severe maladministration findings for the London Borough of Lambeth’s significant failings in dealing with a long-standing complaint about damp and mould caused by leaks.
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22 February 2022
We have published our latest Insight report covering October to December 2021 which shows a 53% increase in the volume of enquiries and complaints received compared to the same quarter in 2020.
Continue reading about Housing Ombudsman’s latest Insight report shows complaints continuing to rise