28 June 2022
Our latest Insight report covering January to March 2022 shows an increase in cases coming into our formal remit for investigation.
Continue reading about Housing Ombudsman makes 1,250 remedies during final quarter of financial year
Ombudsman word from wooden blocks on desk, public administration concept
21 June 2022
Habinteg Housing Association’s considerable failings in responding to reports of a hate-crime incident along with its failure to consider the impact on the resident led to a finding of severe maladministration.
Continue reading about Ombudsman finds severe maladministration for Habinteg’s handling of hate-crime incident
15 June 2022
We found severe maladministration for Stafford and Rural Homes (now Housing Plus Group) when dealing with a resident’s complaint about delayed repairs and a bedbug infestation.
Continue reading about Severe maladministration for Stafford and Rural Homes complaint involving bedbug infestation
7 June 2022
Resource and respect complaint teams says the Ombudsman after increase in complaint handling failure orders
Continue reading about Resource and respect complaint teams, says Ombudsman
Sustainability topic and union chart of people, planet and profit on chalkboard with glowing light bulbs
30 May 2022
Social Value responses from our strategic suppliers
Continue reading about Supplier responses to our Social Value survey
Person Hand Measuring The Wetness Off A Moldy Wall
26 May 2022
The Ombudsman found severe maladministration for Hackney’s substantial delays in dealing with damp, mould and leaks at a resident’s home.
Continue reading about Severe maladministration for Hackney’s damp and mould delays
12 May 2022
We have found severe maladministration for Clarion’s significant failings in dealing with a complaint from a resident with vulnerabilities, and are planning to conduct a wider investigation.
Continue reading about Severe maladministration for Clarion’s complaint handling failings
Damage caused by water leakage on a wall and ceiling
26 April 2022
The Ombudsman found severe maladministration for Clarion’s repeated failure to respond to a resident’s complaints and her requests to escalate them.
Continue reading about Severe maladministration for Clarion’s repeated complaint handling failures
Volume knob, lowest level of noise. 3D rendering
13 April 2022
We have launched a call for evidence to support our next systemic investigation which will look at noise complaints.
Continue reading about Ombudsman launches call for evidence on noise complaints
closeup of old dirty window sill
31 March 2022
Tendring District Council’s significant and avoidable delays in dealing with a resident’s repairs led to a finding of severe maladministration.
Continue reading about Severe maladministration for Tendring Council’s significant and avoidable delays