Close-up Of Woman Cleaning Mold From Wall Using Spray Bottle And Sponge
20 September 2022
The Ombudsman made two severe maladministration findings about Southern Housing after a resident made repeated reports about damp and mould in her home over a lengthy period.
Continue reading about Two severe maladministration findings for Southern Housing following damp and mould investigation
Hand Pushing Blue Complaints Modern Laptop Keyboard Key. 3D Illustration.
8 September 2022
We issued 22 complaint handling failure orders in the first quarter of 2022-23, April to June 2022. In 17 cases, landlords complied with the orders and there were five cases of non-compliance.
Continue reading about Ombudsman stresses importance of complaints in challenging times as 22 complaint handling failure orders issued
15 August 2022
Minister reappoints Richard Blakeway as the Housing Ombudsman for three years.
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Ombudsman word from wooden blocks on desk
10 August 2022
Changes to the Ombudsman’s service are set to take effect from 1 October 2022, making it easier for residents to access our service if they remain unhappy with their landlord’s final response on their complaint.
Continue reading about Improved access to Ombudsman from October
4 August 2022
We have launched our second annual surveys of landlords and resident panel members to gather insight into landlords’ complaint handling including how they share learning from complaints.
Continue reading about Second annual landlord and resident panel surveys launched
pest control worker spraying pesticides with sprayer in bathroom:processing the toilet and shower.
3 August 2022
Metropolitan Thames Valley’s failings in responding to a silverfish infestation at a resident’s flat led to a finding of severe maladministration by the Housing Ombudsman.
Continue reading about Severe maladministration for Metropolitan Thames Valley’s response to silverfish infestation
29 July 2022
The latest report of the Ombudsman’s Independent Reviewer of Service Complaints has been published.
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Leaking roof damaged ceiling. Mildew stains on the ceiling due to flooding.
26 July 2022
The Ombudsman found severe maladministration for Clarion’s cumulative failings in handling repairs to resolve a leak and the problems that followed.
Continue reading about Ombudsman finds severe maladministration for Clarion’s failings on resolving leak
Water damage in basement caused by sewer backflow due to clogged sanitary drain
19 July 2022
The Ombudsman found severe maladministration for Birmingham City Council’s delays in repairing an extensive water leak that caused damage to the resident’s property. The landlord failed to offer any compensation for the distress and inconvenience caused to the resident, in contravention of the Ombudsman’s Complaint Handling Code.
Continue reading about Severe maladministration for Birmingham’s delayed repairs and wider investigation started
12 July 2022
Poor record keeping features among the latest decisions published by the Housing Ombudsman. Strong record keeping practices are core to good services and will be the focus of a future systemic investigation by the Ombudsman with the aim of making recommendations and sharing learning across the social housing sector.
Continue reading about Ombudsman plans systemic investigation into record keeping as latest cases published