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Ombudsman calls for culture change after Clarion left disabled resident without the use of a toilet because of continued drain blockages

21 February 2023

The Ombudsman found severe maladministration for how Clarion responded to blocked drains in a new build property, which left residents living in ‘unsanitary conditions’ and without a working downstairs toilet for considerable periods.

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Severe maladministration for Hammersmith & Fulham Council after multiple repairs failures over 18 months left family in unsafe conditions

16 February 2023

The Housing Ombudsman found severe maladministration for Hammersmith & Fulham Council’s response to repairs on windows where safety concerns and a roof leak which led to the resident reporting fire safety issues.

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Ombudsman calls for ‘radical improvements’ following five severe maladministration findings for Lambeth Council

14 February 2023

The Housing Ombudsman has published three separate cases involving Lambeth Council, making five severe maladministration findings after multiple failings on issues such as record keeping and complaint handling.

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Ombudsman issues evaluation of responses to damp and mould report as complaints continue to rise

2 February 2023

The Housing Ombudsman has provided an analysis of responses from landlords to the Spotlight report one year on and proposed ten ‘key tests’ for landlords who are producing action plans, as the sector reflects on the inquest into the death of Awaab Ishak and the continued influx of damp and mould cases.

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Two severe maladministration findings for Clarion as Ombudsman reiterates recommendations from its special investigation

31 January 2023

The Housing Ombudsman has found severe maladministration in two separate Clarion cases which formed part of a wider investigation into the landlord.

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Multiple severe maladministration for Spitalfields Housing’s inadequate response to flooding and its unsatisfactory complaint handling

26 January 2023

The Housing Ombudsman made two findings of severe maladministration and had to issue two separate failure orders for Spitalfields Housing Association’s failures over responding to a leak which led to flooding and the subsequent complaint handling.

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