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Our latest podcast discusses the Spotlight report on noise complaints
13 December 2022
Seaon 2 Episode 3
Continue reading about Our latest podcast discusses the Spotlight report on noise complaints13 December 2022
Seaon 2 Episode 3
Continue reading about Our latest podcast discusses the Spotlight report on noise complaints12 December 2022
The Ombudsman made a severe maladministration finding for Birmingham City Council’s handling of a disrepair claim, with the council failing on multiple occasions to take action when prompted by the resident and the local MP.
Continue reading about Severe maladministration for Birmingham City Council’s inaction on disrepair8 December 2022
The Housing Ombudsman’s annual complaints review for 2021-22 shows that property condition remains the biggest area of complaint about social landlords and more action is needed by social housing landlords to improve the quality of homes and service.
Continue reading about Ombudsman’s annual review of sector’s performance identifies 32 landlords with high failure rate6 December 2022
The Ombudsman made a severe maladministration finding for Orbit Group’s handling of reports of damp and mould, which left a resident and her son in an unsuitable home with a slug infestation.
Continue reading about Ombudsman awards £5,000 to resident after Orbit’s severe maladministration on damp and mould case1 December 2022
The Ombudsman found severe maladministration for Clarion’s failings in handling a resident’s request to be removed from a tenancy. It had a significant impact on the resident as he was unable to start a new tenancy so did not have a secure home for two years and caused him considerable time and effort in pursuing the issue.
Continue reading about Severe maladministration for Clarion’s excessive delay in removing resident from tenancy29 November 2022
The Housing Ombudsman has today written to social landlords about complaints relating to damp and mould asking them to renew their focus on the recommendations in its Spotlight report on the topic published last year.
Continue reading about Ombudsman writes open letter to social landlords urging renewed focus on damp and mould approach22 November 2022
We found severe maladministration for the London Borough of Lambeth’s lengthy delays in repairing a window . It comes as the Ombudsman has written to the landlord expressing his concern at the high level of failure seen in our casework since issuing a special report earlier this year.
Continue reading about Severe maladministration for Lambeth’s lengthy delays on window repairs16 November 2022
The Ombudsman, Richard Blakeway, has today written to the Chief Executive of Rochdale Boroughwide Housing, following the coroner’s verdict on the Awaab Ishak inquest.
Continue reading about Ombudsman writes to Rochdale Boroughwide Housing following Awaab Ishak inquest14 November 2022
The Ombudsman issued 45 complaint handling failure orders between July and September 2022, the highest number since they came into effect.
Continue reading about Ombudsman issues highest number of complaint handling failure orders since first introduced10 November 2022
The Housing Ombudsman made three findings of severe maladministration for Johnnie Johnson Housing’s significant failings in responding to a resident’s complaint about anti-social behaviour, together with its record keeping and complaint handling.
Continue reading about Multiple severe maladministration findings on Johnnie Johnson Housing response and record keeping in anti-social behaviour case