9 May 2023
The Ombudsman has ordered Hammersmith and Fulham Council to pay residents over £18,000 in compensation after significant failings led to one resident living in damp and mould for four years.
Continue reading about Ombudsman awards over £18,000 compensation as Hammersmith & Fulham Council issued with seven findings of severe maladministration
Hand Pushing Blue Complaints Modern Laptop Keyboard Key. 3D Illustration.
5 May 2023
In the first of a monthly series, the Ombudsman has used a selection of good practice cases it has seen in the past month to share where other landlords can improve their services.
Continue reading about Ombudsman highlights good practice decisions to promote positive learning
Negative feedback and rate with bad smile face.
4 May 2023
The Ombudsman has found severe maladministration for A2Dominion after ‘significant failures’ in complaint handling, despite pressure from the Ombudsman and politicians.
Continue reading about Ombudsman awards more than £5,000 compensation after A2Dominion left family in “dangerous and unacceptable conditions”
3 May 2023
The Ombudsman has launched its business plan for 2023-24 which it will use to deliver an independent, visible and proactive Ombudsman.
Continue reading about Housing Ombudsman publishes business plan 2023-24
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20 April 2023
The Ombudsman has found severe maladministration for Metropolitan Thames Valley after it failed to give a resident any reassurance over a fire safety issue in its complaint responses for over 10 months.
Continue reading about Poor fire safety complaint handling by Metropolitan Thames Valley results in severe maladministration finding
Open window. PVC plastic.
18 April 2023
The Ombudsman has found severe maladministration for Notting Hill Genesis after it left a resident living in a second floor flat with a faulty window that was described as having the potential to fall out.
Continue reading about Severe maladministration for Notting Hill Genesis after young family left with unsafe windows for 16 months
A hand holding a fountain pen and about to sign a letter. Styling and small amount of grain applied.
13 April 2023
The Ombudsman has found severe maladministration in two separate Inquilab Housing Association cases, both for how it handled complaints and provided poor or non-existent responses to residents.
Continue reading about Leaks affecting two households lead to severe maladministration findings for Inquilab’s unacceptable complaints handling
A fire door sign, screwed into a fire door
11 April 2023
The Ombudsman is highlighting cladding and fire safety casework as part of its learning drive, two years on from its Spotlight report on the issue.
Continue reading about Ombudsman’s latest cases show landlords ‘still have learning to do’ in dealing with cladding and fire safety complaints
Roof leakage, water dameged ceiling roof and stain on ceiling close-up
5 April 2023
The Ombudsman has found severe maladministration for how Sovereign dealt with a leak in a residents’ roof, awarding £5,000 in compensation for the failings and distress caused.
Continue reading about Ombudsman awards resident £5,000 after severe maladministration finding for Sovereign
indoor house room
3 April 2023
The Ombudsman found severe maladministration for the landlord after it failed to tackle damp and mould in a resident’s home for over two years, despite knowing that there was a four month old living there when the problem was first reported.
Continue reading about Severe maladministration for Westminster City Council after leaving a new-born living in damp and mould