News: News

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Poor fire safety complaint handling by Metropolitan Thames Valley results in severe maladministration finding

20 April 2023

The Ombudsman has found severe maladministration for Metropolitan Thames Valley after it failed to give a resident any reassurance over a fire safety issue in its complaint responses for over 10 months.

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Severe maladministration for Notting Hill Genesis after young family left with unsafe windows for 16 months

18 April 2023

The Ombudsman has found severe maladministration for Notting Hill Genesis after it left a resident living in a second floor flat with a faulty window that was described as having the potential to fall out.

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Leaks affecting two households lead to severe maladministration findings for Inquilab’s unacceptable complaints handling

13 April 2023

The Ombudsman has found severe maladministration in two separate Inquilab Housing Association cases, both for how it handled complaints and provided poor or non-existent responses to residents.

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Ombudsman’s latest cases show landlords ‘still have learning to do’ in dealing with cladding and fire safety complaints

11 April 2023

The Ombudsman is highlighting cladding and fire safety casework as part of its learning drive, two years on from its Spotlight report on the issue.

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Ombudsman awards resident £5,000 after severe maladministration finding for Sovereign

5 April 2023

The Ombudsman has found severe maladministration for how Sovereign dealt with a leak in a residents’ roof, awarding £5,000 in compensation for the failings and distress caused.

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Severe maladministration for Westminster City Council after leaving a new-born living in damp and mould

3 April 2023

The Ombudsman found severe maladministration for the landlord after it failed to tackle damp and mould in a resident’s home for over two years, despite knowing that there was a four month old living there when the problem was first reported.

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Ombudsman finds culture of ‘othering’ residents lies at the heart of Rochdale Boroughwide Housing’s issues and identifies lessons for sector

28 March 2023

The Ombudsman has released its special investigation into Rochdale Boroughwide Housing, which has found that tackling a prevailing culture of ‘othering’ of residents, exacerbated by extremely poor data practices, will be crucial as the landlord recovers.

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Ombudsman raises concern with PA Housing after double severe maladministration finding

23 March 2023

The Ombudsman has found severe maladministration in two different cases for PA Housing, in relation to repairs and complaint handling with cases including leaving a disabled resident with damp growing in the bedroom.

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Ombudsman’s latest Insight report shows 54% increase in orders to improve residents’ lives and landlord’s services

21 March 2023

The Ombudsman’s latest Insight report covering October to December 2022 has shown that while it is receiving more complaints, the number of orders and recommendations to improve the lives of residents is also increasing.

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Ombudsman finds severe maladministration for Cornwall Housing after ‘inconsistent and contradictory’ complaint handling

16 March 2023

The Ombudsman found severe maladministration for how Cornwall Housing handled a residents’ complaint about damp and mould in her home, including not issuing a formal response and changing their mind on their approach.

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