Negative feedback and rate with bad smile face.
15 June 2023
The Ombudsman has made a finding of severe maladministration after Ealing Council took nine months to respond to a stage two complaint, delaying repairs and redress for the resident.
Continue reading about ‘Undeniably unacceptable’ nine-month delay in complaint response left residents in disrepair
Unhappy and disappointed customer giving low rating and negative feedback in survey, poll or questionnaire. Sad and dissatisfied man giving review about service quality. Bad user experience.
13 June 2023
The Ombudsman has released its extended complaint handling report, which also looks at the landlords who received the most Complaint Handling Failure Orders in 2022-23.
Continue reading about Ombudsman calls on sector to learn from complaint handling failures ahead of incoming statutory Code
8 June 2023
The Ombudsman has issued its latest call for evidence as part of its latest thematic report into communications and relationships.
Continue reading about Ombudsman urges sector to tackle new social injustices as it issues call for evidence for next Spotlight report
Mould and damp staining painted wall surface around an internal home window.
6 June 2023
The Ombudsman has ordered Lambeth Council to pay £6,500 after it left a resident and her family with a leaking roof and resulting damp and mould and was slow to respond to concerns raised by the school.
Continue reading about Ombudsman orders £6,500 compensation after family left in damp and mould for nearly six years
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2 June 2023
The Ombudsman has used a selection of good practice cases it has seen in the past month to share where other landlords can improve their services.
Continue reading about ASB and disrepair cases feature in latest Ombudsman round up of good practice
1 June 2023
The Ombudsman has found severe maladministration for Tandridge District Council after a housing officer failed to appropriately follow its duties under the Equality Act 2010 and its own safeguarding policy.
Continue reading about Ombudsman finds council’s significant failings under Equality Act exacerbated a resident’s poor mental health
23 May 2023
The Ombudsman has released 21 recommendations on Knowledge and Information Management as part of its latest Spotlight report, as casework evidence shows the significant issues landlords are having.
Continue reading about Ombudsman brands Knowledge and Information Management as ‘closest thing to a silver bullet’ for social housing
18 May 2023
The Ombudsman has launched an investigation into the London Borough of Hammersmith and Fulham as concerns persist that lessons from previous severe maladministration findings have not been made.
Continue reading about Ombudsman launches wider investigation into Hammersmith and Fulham Council after ongoing failures
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16 May 2023
The Ombudsman has made two findings of severe maladministration in two different cases for Southwark Council – one for failures in damp and mould with the other for poor complaint handling.
Continue reading about Ombudsman awards £10,000 to two residents following ‘inexcusable’ failures by Southwark Council
closeup of old dirty window sill
11 May 2023
The Ombudsman has made two findings of severe maladministration against Catalyst Housing for failing to fix damp and mould repairs issues as well as a damaged driveway, causing significant distress to a disabled resident and her son.
Continue reading about Double severe maladministration for recently merged Catalyst after disabled resident left in mouldy home for 19 months