20 July 2023
The Ombudsman’s Insight reports will now feature learning for the sector on the emerging trends, as well as a dive into some of the big themes we’ve seen over the past quarter.
Continue reading about New-look Insight report focuses on emerging themes and key lessons from recurring themes
Mould and damp staining painted wall surface around an internal home window.
18 July 2023
The Ombudsman has made two findings of severe maladministration for Livv Housing Group after its poor response to leaks and damp, as well as its inadequate record keeping.
Continue reading about Livv Housing Group ordered to pay nearly £3,000 after severe record failings left resident in damp home for four years
Wooden white house toy and construction tools on wooden background with copy space.Real estate concept, New house concept, Finance loan business concept, Repair maintenance concept
13 July 2023
The Ombudsman has made two findings of severe maladministration for Aster Group after it left a resident with inadequate flooring at the start of a tenancy and did not appropriately process the complaint.
Continue reading about Aster Group to pay £5,700 after wheelchair user with inadequate flooring served section 21 notice
House, Real Estate Agent, Backgrounds, Loan
11 July 2023
The Ombudsman has used powers within its Scheme to scrutinise Lambeth Council’s complaint handling, following the same residents facing repeat issues.
Continue reading about Lambeth Council to undergo inspection into complaint handling from Ombudsman after ‘concerning’ reoccurrence of cases
6 July 2023
The Ombudsman has found severe maladministration in how the Hyde Group handled a residents’ complaint and its subsequent compensation offer.
Continue reading about Hyde’s ‘severely protracted’ complaints handling left resident without redress for nearly a year
4 July 2023
The Ombudsman has found a ‘culture of apathy’ underpinning the issues in the London Borough of Haringey, with investigations finding a maladministration rate of 82% and orders of over £50,000 in compensation to residents.
Continue reading about Ombudsman uncovers ‘culture of apathy’ at London landlord after special investigation report
Hand choosing happy smile face wooden block, good feedback rating and positive customer review, mental health assessment, child wellness,world mental health day, think positive, compliment day concept
30 June 2023
The Ombudsman has used a selection of good practice cases it has seen in the past month to share where other landlords can improve their services.
Continue reading about Ombudsman highlights good practice from June including damp and mould case
29 June 2023
The Ombudsman has used its powers to launch a special investigation into Southern Housing after its maladministration rate in complaints about complaint handling jumped to 81%.
Continue reading about Sharp increase in maladministration prompts Ombudsman to launch special investigation into Southern Housing
Pile of document waiting to be managed on background
27 June 2023
The Ombudsman has found severe maladministration for Peabody after it failed to deal with anti-social behaviour and noise nuisance for a significant period of time, causing a resident and her terminally ill husband to end their tenancy.
Continue reading about Years of ASB failings led to Peabody resident terminating her own tenancy to escape
Young man learning riding wheelchair after getting in serious car accident
20 June 2023
We have made a finding of severe maladministration against Milton Keynes Council after its inappropriate complaint handling led to a disabled resident and her son living with multiple repairs issues outstanding for years. For its […]
Continue reading about Ombudsman orders council to pay £5,500 after 120 repairs raised over four years