News:

Photograph of damp and mould on walls and ceiling Damage caused by water leakage on a wall and ceiling

Leaks left children ‘caught in downpours’ as Ombudsman finds three counts of severe maladministration for Peabody

5 October 2023

Peabody has been ordered to pay £8,300 in compensation in two cases after leaving residents in poor state of repair for years, with one resident and her family living with leaks for three years.

Continue reading about Leaks left children ‘caught in downpours’ as Ombudsman finds three counts of severe maladministration for Peabody
Mold growth. Mould spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water

A2Dominion reviews over 5,000 cases after failing two vulnerable residents living in damp and mould

3 October 2023

The Ombudsman has found severe maladministration for A2Dominion in two separate cases after it failed both households on repair issues for a significant number of months.

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Unhappy and disappointed customer giving low rating and negative feedback in survey, poll or questionnaire. Sad and dissatisfied man giving review about service quality. Bad user experience.

Ombudsman records highest level of non-compliance in complaint handling failure orders

19 September 2023

The Ombudsman’s latest Complaint Handling Failure Order report shows the highest number of non-compliant landlords with the orders since the data was first recorded.

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Close-up young rats (Rattus norvegicus) sniffs leftovers on a plate on sink at the kitchen. Fight with rodents in the apartment. Extermination.

Pests and gas safety cases feature in latest Insight report as determination numbers rise

12 September 2023

The Ombudsman has released its Insight report reflecting on the first quarter of this year, learning from pest infestation cases, gas safety and emerging trends from its frontline caseworkers.

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Man getting warm up his hand over an electric radiator of heating at home

Onward Homes to apologise and pay £1,000 compensation after overheating led to resident collapsing in her home

5 September 2023

We have found severe maladministration for Onward Homes after a vulnerable resident, whose heating was on full and would not turn off during the summer months, collapsed several times in her home – only to […]

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Photograph of various tools and wooden house Wooden white house toy and construction tools on wooden background with copy space.Real estate concept, New house concept, Finance loan business concept, Repair maintenance concept

Sanctuary Housing to pay resident £5,600 after landlord dismissed contractor advice and let damp fester

24 August 2023

The Ombudsman has found severe maladministration for how Sanctuary Housing handled a damp and mould case and the associated compensation claim around damaged belongings.

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Photograph of mould around window Mould and damp staining painted wall surface around an internal home window.

Newham Council to pay £5,400 after failing to resolve damp and mould issues for over three years

22 August 2023

The Ombudsman has found severe maladministration for how Newham Council handled a damp and mould case, taking them over three years to resolve the issue and repeatedly not keeping the resident updated on repairs.

Continue reading about Newham Council to pay £5,400 after failing to resolve damp and mould issues for over three years