5 December 2023
Hackney Council caused ‘substantial distress’ to family with vulnerable children after repeated failures to fix a leak.
Continue reading about Hackney Council caused ‘substantial distress’ to family with vulnerable children after repeated failures to fix a leak
30 November 2023
The Ombudsman has ordered Lambeth Council to pay £13,000 in compensation after it made 6 severe maladministration findings in 3 different cases.
Continue reading about Ombudsman orders Lambeth Council to pay £13,000 in compensation after 6 severe maladministration findings
Mould and damp staining painted wall surface around an internal home window.
23 November 2023
The Ombudsman has made 2 findings for Wandle Housing Association of severe maladministration and ordered £12,000 in compensation in 2 different cases, both relating to repairs not being carried out and damp and mould being present.
Continue reading about Residents with cancer and chronic asthma left in damp and mould for almost 2 years
21 November 2023
Ombudsman sees improved compliance, but record levels of complaint handling failure orders issued
Continue reading about Ombudsman sees improved compliance, but record levels of complaint handling failure orders issued
16 November 2023
Manchester City Council ordered to pay over £5,000 after showing disregard by letting an ‘unhabitable home’ to a family with 3 young children
Continue reading about Manchester City Council ordered to pay over £5,000 after showing disregard by letting an ‘unhabitable home’ to a family with 3 young children
15 November 2023
Faulty door entry system led to emergency services repeatedly being unable to reach disabled resident
Continue reading about Faulty door entry system led to emergency services repeatedly being unable to reach disabled resident
14 November 2023
Ombudsman orders Metropolitan Thames Valley to pay £3,650 after pests caused damage to resident’s late daughter’s belongings
Continue reading about Ombudsman orders Metropolitan Thames Valley to pay £3,650 after pests caused damage to resident’s late daughter’s belongings
New build show homes on a purpose built estate near London
24 October 2023
The Ombudsman has released its special investigation report into Islington Council, looking at four key themes for improvements based off its casework.
Continue reading about Empowering staff key to improving housing service delivery, finds Ombudsman’s special report on Islington Council
25 July 2023
The Ombudsman has made two findings of severe maladministration in two cases after the landlord “failed to act appropriately” when various issues were raised on service charges and a mutual exchange.
Continue reading about Southwark Council’s ‘life impacting’ failings for two households results in severe maladministration