Consultation is open on our Business Plan 2025-26 and 5-year Corporate Strategy and we want to hear from you about our plans to deliver an efficient and effective Ombudsman.

Dispute resolution

These are our internal policies and guidance for staff published on our website for transparency

Reasonable adjustments policy

Service complaints policy

Managed behaviour policy

Triage policy

Allocation policy

Investigation guidance

Policy and guidance on reviews of determinations

Outcomes guidance

Jurisdiction guidance

Policy and guidance on remedies