Governance statements webinar for Landlords (less than 1,000 homes)
Join the Housing Ombudsman Service for a 1-hour webinar focused on annual governance statement reporting for landlords with less than 1,000 homes.
Following the Complaint Handling Code becoming statutory on 1 April 2024, landlords are now required to submit an annual performance report. For those with less than 1,000 properties, submissions are due either at the point of publishing Tenant Satisfaction Measures (TSMs) or 12 weeks after their year-end, whichever comes first.
This session will cover:
In this webinar we will share the requirements of the governing body’s response. We will set out, why this is required, what should be included and who the governing body or equivalent should be including:
- requirements of the governing body’s response
- good practice examples of responses in landlord submissions
- support through further guidance and FAQs
There will be an opportunity for questions at the end of the session. The webinar will be recorded and made available afterwards.
You can book your place on this webinar via the Learning Hub.
Learning Hub
Accessing the new Learning Hub for the first time?
All landlords will be required to create a new account in the new Learning Hub to access the free webinars.
How to create a new account
- simply use the link below and you will be directed to the login page of the new Learning Hub
- scroll down and select the ‘create a new account’ button
- fill in the online form with your details
- select ‘create my new account’ to finish