Annual complaint handling and service improvement reporting for landlords with less than 1,000 homes
Join the Housing Ombudsman Service for a 1-hour webinar focused on annual complaint handling and service improvement reporting for landlords with less than 1,000 homes.
Following the Complaint Handling Code becoming statutory on 1 April 2024, landlords are now required to submit an annual submission of their performance against the Code. For those with less than 1,000 properties, submissions are due either at the point of publishing Tenant Satisfaction Measures (TSMs) or 12 weeks after their year-end, whichever comes first.
This session will cover:
- essential requirements for your annual complaint handling and service improvement reporting
- key questions to consider during planning
- good practice examples of reports that have been received
- findings and lessons learned from our review
- links to additional guidance and resources published
There will be an opportunity for questions at the end of the session. The webinar will be recorded and made available afterwards.
We’ll also provide information about further support, including guidance materials and resources for knowledge and information management.
You can book your place on this webinar via the Learning Hub.
Learning Hub
Accessing the new Learning Hub for the first time?
All landlords will be required to create a new account in the new Learning Hub to access the free webinars.
How to create a new account
- simply use the link below and you will be directed to the login page of the new Learning Hub
- scroll down and select the ‘create a new account’ button
- fill in the online form with your details
- select ‘create my new account’ to finish