Meet the Ombudsman for Member Responsible for Complaints
Ahead of our upcoming Annual Member Responsible for Complaints Conference in November, we are pleased to offer an early opportunity for MRCs to meet the Ombudsman and have your questions about our service answered.
Join our virtual ‘Meet the Ombudsman’ session to:
- hear directly from the Ombudsman about our role and process
- ask the Ombudsman questions about how we look at housing complaints and apply our dispute resolution principles to investigations
- deepen your understanding of the Ombudsman’s function and how it impacts your role and responsibilities as an MRC
- ask questions about the role of a Member Responsible for Complaints and any challenges you have faced embedding the role within your organisation
You can book your place on this webinar via the Learning Hub.
Registrations for this years’ MRC event are open!
If you are interested in attending our in-person MRC conference in Manchester on 7 November 2024, please go to our events page to register for your place.
Accessing the new Learning Hub for the first time?
All landlords will be required to create a new account in the new Learning Hub to access the free webinars.
How to create a new account
- simply use the link below and you will be directed to the login page of the new Learning Hub
- scroll down and select the ‘create a new account’ button
- fill in the online form with your details
- select ‘create my new account’ to finish
Are you a Member Responsible for Complaints (MRC)?
Effective 1 April 2024, our Complaint Handling Code became statutory, requiring landlords to appoint a Member Responsible for Complaints (MRC) to their governing body.
Please only register your interest to attend this event if you are the appointed Member Responsible for Complaints in your organisation.