Member Responsible for Complaints Conference 2025

Thank you to everyone who joined us for this year’s Member Responsible for Complaints conference.

Thank you

Thank you to everyone who joined us in Leeds for the Member Responsible for Complaints Conference 2025.

We appreciate everyone that travelled to join us and took part in such interesting conversations.

Thank you also to our guest speakers who took the time to be there and share their expertise.

We will explore findings showing that while complaint numbers have increased, landlord complaint handling shows positive improvements.

Read the full review and check your performance online.

We want to hear about your experience.

Your feedback is important to us and will help us to improve future in-person events.

We would really appreciate you taking part in this quick survey to tell us how you found the conference.

We have plenty of information available to help in your role as Member Responsible for Complaints (MRC).

Find out more about the importance of the role, the role expectations, and guidance with our dedicated learning resources.

MRC key topics page

This is a forum for appointed Member Responsible for Complaints to talk about the role, share ideas, and ask questions.

MRC forum

The Learning Hub is the Centre for Learning’s training system. It includes a wide range of resources from quick videos to in depth courses.

How to access the Learning Hub

Make sure you sign up to our newsletter, exclusively for MRCs, to find out about all the latest learning and resources from the Centre for Learning.

You can get in touch with the team by emailing hossectordevelopment@housing-ombudsman.org.uk.