8 February 2024
Housing Ombudsman’s Complaint Handling Code becomes statutory as it urges landlords to be prepared
Continue reading about Housing Ombudsman’s Complaint Handling Code becomes statutory as it urges landlords to be prepared
Leaking roof damaged ceiling. Mildew stains on the ceiling due to flooding.
6 February 2024
Vulnerable resident and family forced to eat Christmas dinner on the floor after landlord inaction on property condition
Continue reading about Vulnerable resident and family forced to eat Christmas dinner on the floor after landlord inaction on property condition
1 February 2024
Ombudsman orders £18,800 in compensation after Waltham Forest Council failings in 3 different cases
Continue reading about Ombudsman orders £18,800 in compensation after Waltham Forest Council failings in 3 different cases
23 January 2024
The Ombudsman has used its latest Spotlight report on attitudes, respect and rights to make several recommendations for landlords and policy makers, including a new Royal Commission for housing.
Continue reading about Ombudsman calls for Royal Commission ‘to re-establish housing policy as a health intervention’ and create a long-term plan for social housing
Mould and damp staining painted wall surface around an internal home window.
18 January 2024
Resident left sleeping on the floor after Torus failed to tackle spreading mould in the home
Continue reading about Resident left sleeping on the floor after Torus failed to tackle spreading mould in the home
17 January 2024
The latest report of the Ombudsman’s Independent Reviewer of Service Complaints has been published. It is part of our commitment to learning from complaints about our service and to continually improve our performance. Adam Sampson […]
Continue reading about Independent Reviewer’s report published
Facade of a modern mansion block around Hackney in London
16 January 2024
Croydon Council urged to use learning as ‘springboard to deliver better services’ after four residents experience severe maladministration
Continue reading about Croydon Council urged to use learning as ‘springboard to deliver better services’ after four residents experience severe maladministration
11 January 2024
The Housing Ombudsman has released its inspection report into Lambeth Council, finding that despite improvements made, these have not been “seen and felt by its residents”.
Continue reading about Ombudsman inspection report urges Lambeth Council to tackle cause of complaints to create meaningful change
9 January 2024
The Housing Ombudsman has ordered Clarion to pay £10,800 in compensation to households after it made 4 findings of severe maladministration across 3 cases.
Continue reading about Clarion to pay nearly £11,000 to residents after failings in damp and leak repairs
4 January 2024
The Housing Ombudsman has signed a Memorandum of Understanding (MoU) with the New Homes Ombudsman setting out how the two bodies will work with each other.
Continue reading about Memorandum of Understanding signed with the New Homes Ombudsman