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Photograph of mould around window Mould and damp staining painted wall surface around an internal home window.

‘Horrible’ and ‘intolerable’ conditions described by Peabody residents as Ombudsman makes 4 severe maladministration findings

5 March 2024

The Ombudsman has made 4 findings of severe maladministration for Peabody on a range of topics including complaint handling, adaptations and repairs.

Continue reading about ‘Horrible’ and ‘intolerable’ conditions described by Peabody residents as Ombudsman makes 4 severe maladministration findings
Hammersmith tube station sign

Ombudsman investigation into Hammersmith and Fulham Council finds some residents left ‘feeling anything but secure in their homes’ after ‘multiple and repeated failures’

20 February 2024

Ombudsman investigation into Hammersmith and Fulham Council finds some residents left ‘feeling anything but secure in their homes’ after ‘multiple and repeated failures’

Continue reading about Ombudsman investigation into Hammersmith and Fulham Council finds some residents left ‘feeling anything but secure in their homes’ after ‘multiple and repeated failures’
Wooden boards instead of windows. Wooden boards instead of windows.

One Housing’s poor record keeping compounds resident distress and landlord failings

15 February 2024

The Ombudsman found severe maladministration by One Housing Group in its record keeping following failures to resolve repair issues, the lack of clear service charge information, and the treatment of a resident’s complaints, all of which caused distress and inconvenience to the resident.

Continue reading about One Housing’s poor record keeping compounds resident distress and landlord failings