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Facade of a modern mansion block around Hackney in London

Croydon Council urged to use learning as ‘springboard to deliver better services’ after four residents experience severe maladministration

16 January 2024

Croydon Council urged to use learning as ‘springboard to deliver better services’ after four residents experience severe maladministration

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Ombudsman inspection report urges Lambeth Council to tackle cause of complaints to create meaningful change

11 January 2024

The Housing Ombudsman has released its inspection report into Lambeth Council, finding that despite improvements made, these have not been “seen and felt by its residents”.

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Clarion to pay nearly £11,000 to residents after failings in damp and leak repairs

9 January 2024

The Housing Ombudsman has ordered Clarion to pay £10,800 in compensation to households after it made 4 findings of severe maladministration across 3 cases.

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Memorandum of Understanding signed with the New Homes Ombudsman

4 January 2024

The Housing Ombudsman has signed a Memorandum of Understanding (MoU) with the New Homes Ombudsman setting out how the two bodies will work with each other.

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