2024 - Page 2 of 5 - Housing Ombudsman

Ombudsman challenges stigmatising temporary accommodation processes, as resident unable to live in home for 3 years in latest learning from severe maladministration report

18 September 2024

Ombudsman challenges stigmatising temporary accommodation processes, as resident unable to live in home for 3 years in latest learning from severe maladministration report

Housing Ombudsman statement in response to Grenfell Tower Inquiry Phase 2 report

4 September 2024

Housing Ombudsman statement in response to Grenfell Tower Inquiry Phase 2 report

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Independent review at Peabody finds 180 families decanted for lengthy periods following Ombudsman wider order

29 August 2024

An independent review into repairs and decants ordered by the Housing Ombudsman has provided 31 recommendations for Peabody to improve services.

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Child’s bedroom window boarded up for 4 years as Ombudsman shares learning from severe maladministration on windows

13 August 2024

Child’s bedroom window boarded up for 4 years as Ombudsman shares learning from severe maladministration on windows

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Ombudsman launches Call for Evidence for new report on ‘repairing trust’ in housing maintenance

1 August 2024

The Housing Ombudsman has launched its latest ‘Call for Evidence’ to inform its next Spotlight report, titled ‘Repairing Trust’, which will explore common issues in housing maintenance.

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Ombudsman launches special investigation into Lewisham Council due to high failure rate in cases

30 July 2024

The Housing Ombudsman has launched a special investigation into Lewisham Council following a high maladministration rate, including a significant number of severe maladministration findings, and some compliance issues.

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Half of complaints raised in London, as Ombudsman shares lessons for landlords

25 July 2024

The Housing Ombudsman has released its latest Insight report, looking into complaints within Greater London.

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Ombudsman urges ethical complaint culture as non-compliance with Complaint Handling Failure Orders rises

18 July 2024

Ombudsman urges ethical complaint culture as non-compliance with handling orders rises

Repairs systems and patch sizes amongst vast changes A2Dominion are making following Ombudsman order

16 July 2024

Repairs systems and patch sizes amongst vast changes A2Dominion are making following Ombudsman order

Housing Ombudsman raises urgent concerns about window-related complaints in social housing

11 July 2024

The Housing Ombudsman has expressed deep concerns about the handling of window-related complaints in the social housing sector, leading to an open letter being written to social housing Chief Executives.

News:

Ombudsman challenges stigmatising temporary accommodation processes, as resident unable to live in home for 3 years in latest learning from severe maladministration report

Housing Ombudsman statement in response to Grenfell Tower Inquiry Phase 2 report

Independent review at Peabody finds 180 families decanted for lengthy periods following Ombudsman wider order

Child’s bedroom window boarded up for 4 years as Ombudsman shares learning from severe maladministration on windows

Ombudsman launches Call for Evidence for new report on ‘repairing trust’ in housing maintenance

Ombudsman launches special investigation into Lewisham Council due to high failure rate in cases

Half of complaints raised in London, as Ombudsman shares lessons for landlords

Ombudsman urges ethical complaint culture as non-compliance with Complaint Handling Failure Orders rises

Repairs systems and patch sizes amongst vast changes A2Dominion are making following Ombudsman order

Housing Ombudsman raises urgent concerns about window-related complaints in social housing

News Archive