28 November 2024
Ombudsman special investigation into Camden Council reveals defensive complaint handling culture
Continue reading about Ombudsman special investigation into Camden Council reveals defensive complaint handling culture
21 November 2024
Resident held at gunpoint and domestic abuse victim left ‘terrified’ among Anti-Social Behaviour (ASB) cases highlighted by Ombudsman
Continue reading about Resident held at gunpoint and domestic abuse victim left ‘terrified’ among Anti-Social Behaviour (ASB) cases highlighted by Ombudsman
19 November 2024
Housing Ombudsman orders Aster to conduct an independent review which has found failings in Aster’s handling of living roof maintenance
Continue reading about Independent review finds critical areas for improvement in Aster’s ‘living roofs’ management
12 November 2024
Ombudsman urges landlords to ‘test complaints against your culture’ in latest complaint handling report
Continue reading about Ombudsman urges landlords to ‘test complaints against your culture’ in latest complaint handling report
6 November 2024
We are taking a big step towards providing a more inclusive service to residents.
Continue reading about Ombudsman updates online webform to improve resident complaint journey
5 November 2024
Housing Ombudsman’s Annual Complaints Review reveals 22,000 interventions made to put things right for residents
Continue reading about Housing Ombudsman’s Annual Complaints Review reveals 22,000 interventions made to put things right for residents