Ombudsman re-opens Resident Panel applications
22 October 2024
The Housing Ombudsman has decided to re-open applications to join its Resident Panel to include residents wanting to apply over the phone and post.
The Housing Ombudsman has decided to re-open applications to join its Resident Panel to include residents wanting to apply over the phone and post.
All residents currently on the panel will not have to re-apply and nothing will change for them. The Ombudsman is re-opening the panel following feedback that some residents wanted to apply using alternative methods to the online-only form previously offered.
Residents should note that panel meetings are virtual and will take place online, via Zoom. We also have an accessible online engagement platform for residents to take part in consultations and surveys and accessibility tools on our website that is compatible with a range of screen readers.
Residents can apply over the phone or call to request a form to be sent out via post.
Applications are open from 22 October 2024 to 8 November 2024.
All application forms returned via post must be returned no later than 29 November 2024. We aim to inform residents of the outcome of applications no later than 5 December 2024.
Contact us to apply via phone or post
Find out more about the Housing Ombudsman Resident Panel
Richard Blakeway, Housing Ombudsman, said: “The Resident Panel is an important tool for us to ensure that we are hearing from a range of residents on the key topics that matter to them and ensuring our service remains accountable.
“Re-opening the applications to allow a greater range of residents to access the panel and give us vital feedback will improve the service and experience of everyone accessing the service.”