22 February 2024
Inaction on leaks and vulnerable residents left in damp and mould among 6 Birmingham City Council failings
Continue reading about Inaction on leaks and vulnerable residents left in damp and mould among 6 Birmingham City Council failings
20 February 2024
Ombudsman investigation into Hammersmith and Fulham Council finds some residents left ‘feeling anything but secure in their homes’ after ‘multiple and repeated failures’
Continue reading about Ombudsman investigation into Hammersmith and Fulham Council finds some residents left ‘feeling anything but secure in their homes’ after ‘multiple and repeated failures’
Wooden boards instead of windows.
15 February 2024
The Ombudsman found severe maladministration by One Housing Group in its record keeping following failures to resolve repair issues, the lack of clear service charge information, and the treatment of a resident’s complaints, all of which caused distress and inconvenience to the resident.
Continue reading about One Housing’s poor record keeping compounds resident distress and landlord failings
8 February 2024
Housing Ombudsman’s Complaint Handling Code becomes statutory as it urges landlords to be prepared
Continue reading about Housing Ombudsman’s Complaint Handling Code becomes statutory as it urges landlords to be prepared
Leaking roof damaged ceiling. Mildew stains on the ceiling due to flooding.
6 February 2024
Vulnerable resident and family forced to eat Christmas dinner on the floor after landlord inaction on property condition
Continue reading about Vulnerable resident and family forced to eat Christmas dinner on the floor after landlord inaction on property condition
1 February 2024
Ombudsman orders £18,800 in compensation after Waltham Forest Council failings in 3 different cases
Continue reading about Ombudsman orders £18,800 in compensation after Waltham Forest Council failings in 3 different cases