2024 - Housing Ombudsman

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Resident held at gunpoint and domestic abuse victim left ‘terrified’ among Anti-Social Behaviour (ASB) cases highlighted by Ombudsman

21 November 2024

Resident held at gunpoint and domestic abuse victim left ‘terrified’ among Anti-Social Behaviour (ASB) cases highlighted by Ombudsman

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Independent review finds critical areas for improvement in Aster’s ‘living roofs’ management

19 November 2024

Housing Ombudsman orders Aster to conduct an independent review which has found failings in Aster’s handling of living roof maintenance

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Ombudsman urges landlords to ‘test complaints against your culture’ in latest complaint handling report

12 November 2024

Ombudsman urges landlords to ‘test complaints against your culture’ in latest complaint handling report

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Ombudsman updates online webform to improve resident complaint journey

6 November 2024

We are taking a big step towards providing a more inclusive service to residents.

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Housing Ombudsman’s Annual Complaints Review reveals 22,000 interventions made to put things right for residents

5 November 2024

Housing Ombudsman’s Annual Complaints Review reveals 22,000 interventions made to put things right for residents

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Ombudsman re-opens Resident Panel applications

22 October 2024

The Housing Ombudsman has decided to re-open applications to join its Resident Panel to include residents wanting to apply over the phone and post.

Ombudsman shares over 100 severe maladministration cases on damp and mould ahead of Awaab’s Law to prevent future failings

16 October 2024

Ombudsman shares over 100 severe maladministration cases on damp and mould ahead of Awaab’s Law to prevent future failings

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Ombudsman investigation into GreenSquareAccord urges landlord to go further after encouraging initial response

3 October 2024

The Ombudsman has released its special report into GreenSquareAccord, focusing on complaint handling, repairs, policy and compensation as areas in need for improvement.

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Ombudsman launches special investigation into Wandle to drive learning and improvements from complaints

1 October 2024

Ombudsman announces special investigation report into Wandle following high maladministration rate

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Ombudsman sets key tests for improving fairness in shared ownership complaints in latest Insight report

26 September 2024

Ombudsman sets key tests for improving fairness in shared ownership complaints in latest Insight report

News:

Resident held at gunpoint and domestic abuse victim left ‘terrified’ among Anti-Social Behaviour (ASB) cases highlighted by Ombudsman

Independent review finds critical areas for improvement in Aster’s ‘living roofs’ management

Ombudsman urges landlords to ‘test complaints against your culture’ in latest complaint handling report

Ombudsman updates online webform to improve resident complaint journey

Housing Ombudsman’s Annual Complaints Review reveals 22,000 interventions made to put things right for residents

Ombudsman re-opens Resident Panel applications

Ombudsman shares over 100 severe maladministration cases on damp and mould ahead of Awaab’s Law to prevent future failings

Ombudsman investigation into GreenSquareAccord urges landlord to go further after encouraging initial response

Ombudsman launches special investigation into Wandle to drive learning and improvements from complaints

Ombudsman sets key tests for improving fairness in shared ownership complaints in latest Insight report

News Archive