6 July 2023
The Ombudsman has found severe maladministration in how the Hyde Group handled a residents’ complaint and its subsequent compensation offer.
Continue reading about Hyde’s ‘severely protracted’ complaints handling left resident without redress for nearly a year
4 July 2023
The Ombudsman has found a ‘culture of apathy’ underpinning the issues in the London Borough of Haringey, with investigations finding a maladministration rate of 82% and orders of over £50,000 in compensation to residents.
Continue reading about Ombudsman uncovers ‘culture of apathy’ at London landlord after special investigation report
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30 June 2023
The Ombudsman has used a selection of good practice cases it has seen in the past month to share where other landlords can improve their services.
Continue reading about Ombudsman highlights good practice from June including damp and mould case
29 June 2023
The Ombudsman has used its powers to launch a special investigation into Southern Housing after its maladministration rate in complaints about complaint handling jumped to 81%.
Continue reading about Sharp increase in maladministration prompts Ombudsman to launch special investigation into Southern Housing
Pile of document waiting to be managed on background
27 June 2023
The Ombudsman has found severe maladministration for Peabody after it failed to deal with anti-social behaviour and noise nuisance for a significant period of time, causing a resident and her terminally ill husband to end their tenancy.
Continue reading about Years of ASB failings led to Peabody resident terminating her own tenancy to escape
Young man learning riding wheelchair after getting in serious car accident
20 June 2023
We have made a finding of severe maladministration against Milton Keynes Council after its inappropriate complaint handling led to a disabled resident and her son living with multiple repairs issues outstanding for years. For its […]
Continue reading about Ombudsman orders council to pay £5,500 after 120 repairs raised over four years
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15 June 2023
The Ombudsman has made a finding of severe maladministration after Ealing Council took nine months to respond to a stage two complaint, delaying repairs and redress for the resident.
Continue reading about ‘Undeniably unacceptable’ nine-month delay in complaint response left residents in disrepair
Unhappy and disappointed customer giving low rating and negative feedback in survey, poll or questionnaire. Sad and dissatisfied man giving review about service quality. Bad user experience.
13 June 2023
The Ombudsman has released its extended complaint handling report, which also looks at the landlords who received the most Complaint Handling Failure Orders in 2022-23.
Continue reading about Ombudsman calls on sector to learn from complaint handling failures ahead of incoming statutory Code
8 June 2023
The Ombudsman has issued its latest call for evidence as part of its latest thematic report into communications and relationships.
Continue reading about Ombudsman urges sector to tackle new social injustices as it issues call for evidence for next Spotlight report
Mould and damp staining painted wall surface around an internal home window.
6 June 2023
The Ombudsman has ordered Lambeth Council to pay £6,500 after it left a resident and her family with a leaking roof and resulting damp and mould and was slow to respond to concerns raised by the school.
Continue reading about Ombudsman orders £6,500 compensation after family left in damp and mould for nearly six years