News: April 2023

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Poor fire safety complaint handling by Metropolitan Thames Valley results in severe maladministration finding

20 April 2023

The Ombudsman has found severe maladministration for Metropolitan Thames Valley after it failed to give a resident any reassurance over a fire safety issue in its complaint responses for over 10 months.

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Severe maladministration for Notting Hill Genesis after young family left with unsafe windows for 16 months

18 April 2023

The Ombudsman has found severe maladministration for Notting Hill Genesis after it left a resident living in a second floor flat with a faulty window that was described as having the potential to fall out.

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Leaks affecting two households lead to severe maladministration findings for Inquilab’s unacceptable complaints handling

13 April 2023

The Ombudsman has found severe maladministration in two separate Inquilab Housing Association cases, both for how it handled complaints and provided poor or non-existent responses to residents.

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Ombudsman’s latest cases show landlords ‘still have learning to do’ in dealing with cladding and fire safety complaints

11 April 2023

The Ombudsman is highlighting cladding and fire safety casework as part of its learning drive, two years on from its Spotlight report on the issue.

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Ombudsman awards resident £5,000 after severe maladministration finding for Sovereign

5 April 2023

The Ombudsman has found severe maladministration for how Sovereign dealt with a leak in a residents’ roof, awarding £5,000 in compensation for the failings and distress caused.

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Severe maladministration for Westminster City Council after leaving a new-born living in damp and mould

3 April 2023

The Ombudsman found severe maladministration for the landlord after it failed to tackle damp and mould in a resident’s home for over two years, despite knowing that there was a four month old living there when the problem was first reported.

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