News: April 2023

Pile of document waiting to be managed on background

Poor fire safety complaint handling by Metropolitan Thames Valley results in severe maladministration finding

20 April 2023

The Ombudsman has found severe maladministration for Metropolitan Thames Valley after it failed to give a resident any reassurance over a fire safety issue in its complaint responses for over 10 months.

Continue reading about Poor fire safety complaint handling by Metropolitan Thames Valley results in severe maladministration finding
A hand holding a fountain pen and about to sign a letter. Styling and small amount of grain applied.

Leaks affecting two households lead to severe maladministration findings for Inquilab’s unacceptable complaints handling

13 April 2023

The Ombudsman has found severe maladministration in two separate Inquilab Housing Association cases, both for how it handled complaints and provided poor or non-existent responses to residents.

Continue reading about Leaks affecting two households lead to severe maladministration findings for Inquilab’s unacceptable complaints handling
indoor house room

Severe maladministration for Westminster City Council after leaving a new-born living in damp and mould

3 April 2023

The Ombudsman found severe maladministration for the landlord after it failed to tackle damp and mould in a resident’s home for over two years, despite knowing that there was a four month old living there when the problem was first reported.

Continue reading about Severe maladministration for Westminster City Council after leaving a new-born living in damp and mould