February 2023 - Housing Ombudsman

Double severe maladministration for Longhurst Group repairs failings after rodent problem

28 February 2023

The Ombudsman has made two findings of severe maladministration for Longhurst Group’s response to various repair issues for a vulnerable resident and its subsequent complaint handling.

Annual report 2021-22 published

23 February 2023

The Housing Ombudsman’s Annual Report for 2021-22 has been published, showing an unprecedented increase in complaints and enquiries received.

Ombudsman calls for culture change after Clarion left disabled resident without the use of a toilet because of continued drain blockages

21 February 2023

The Ombudsman found severe maladministration for how Clarion responded to blocked drains in a new build property, which left residents living in ‘unsanitary conditions’ and without a working downstairs toilet for considerable periods.

Severe maladministration for Hammersmith & Fulham Council after multiple repairs failures over 18 months left family in unsafe conditions

16 February 2023

The Housing Ombudsman found severe maladministration for Hammersmith & Fulham Council’s response to repairs on windows where safety concerns and a roof leak which led to the resident reporting fire safety issues.

Ombudsman calls for ‘radical improvements’ following five severe maladministration findings for Lambeth Council

14 February 2023

The Housing Ombudsman has published three separate cases involving Lambeth Council, making five severe maladministration findings after multiple failings on issues such as record keeping and complaint handling.

Set of manual house tools on a wooden table.They surround a handmade wood house toy.

Severe maladministration for believe housing’s handling of bathroom ceiling repair and asbestos

9 February 2023

The Ombudsman has found severe maladministration for believe housing after it left a residents bathroom in an “unacceptable state” for two years due to a failure to repair it.

A man hands in wool gloves warm near the heater. Old men's hands in knitted gloves on heating radiator at home during the day. Person heating their hands at home over a domestic radiator in winter.

Ombudsman sees 60% increase in complaints on heating and hot water

7 February 2023

Focus on cases relating to heating and hot water to drive learning as the Ombudsman’s reveals nearly two in three cases are upheld.

Index cards for business school home library organization

Housing Ombudsman launches consultation on 2023-24 business plan

6 February 2023

The Housing Ombudsman has launched its consultation on the 2023-24 business plan which it will use to deliver an independent, visible and proactive Ombudsman.

Ombudsman issues evaluation of responses to damp and mould report as complaints continue to rise

2 February 2023

The Housing Ombudsman has provided an analysis of responses from landlords to the Spotlight report one year on and proposed ten ‘key tests’ for landlords who are producing action plans, as the sector reflects on the inquest into the death of Awaab Ishak and the continued influx of damp and mould cases.

News: February 2023

Double severe maladministration for Longhurst Group repairs failings after rodent problem

Annual report 2021-22 published

Ombudsman calls for culture change after Clarion left disabled resident without the use of a toilet because of continued drain blockages

Severe maladministration for Hammersmith & Fulham Council after multiple repairs failures over 18 months left family in unsafe conditions

Ombudsman calls for ‘radical improvements’ following five severe maladministration findings for Lambeth Council

Severe maladministration for believe housing’s handling of bathroom ceiling repair and asbestos

Ombudsman sees 60% increase in complaints on heating and hot water

Housing Ombudsman launches consultation on 2023-24 business plan

Ombudsman issues evaluation of responses to damp and mould report as complaints continue to rise

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