18 January 2022
The Housing Ombudsman found that Great Yarmouth Borough Council failed to deal with mould growth throughout a resident’s home that was causing damage, and then delayed in putting right faulty improvement works that worsened the situation.
Continue reading about Severe maladministration for Great Yarmouth’s serious failures on dealing with mould in resident’s home
13 January 2022
The latest report of the Ombudsman’s Independent Reviewer of Service Complaints has been published.
Continue reading about Independent Reviewer’s report published
11 January 2022
The London Borough of Ealing’s complaint handling failures led to a finding of severe maladministration by the Housing Ombudsman after a resident experienced lengthy and frustrating delays in getting a response to her complaint.
Continue reading about Severe maladministration found for LB Ealing’s failures over six year leak
5 January 2022
The Housing Ombudsman’s next two Spotlight reports for 2022 will examine learning from cases that involve social landlords’ engagement with managing agents, followed by an investigation into noise nuisance.
Continue reading about Next Spotlight reports to focus on noise and managing agent relationships