2022 - Page 6 of 6 - Housing Ombudsman

Severe maladministration for Great Yarmouth’s serious failures on dealing with mould in resident’s home

18 January 2022

The Housing Ombudsman found that Great Yarmouth Borough Council failed to deal with mould growth throughout a resident’s home that was causing damage, and then delayed in putting right faulty improvement works that worsened the situation.

Independent Reviewer’s report published

13 January 2022

The latest report of the Ombudsman’s Independent Reviewer of Service Complaints has been published.

Severe maladministration found for LB Ealing’s failures over six year leak

11 January 2022

The London Borough of Ealing’s complaint handling failures led to a finding of severe maladministration by the Housing Ombudsman after a resident experienced lengthy and frustrating delays in getting a response to her complaint.

Next Spotlight reports to focus on noise and managing agent relationships

5 January 2022

The Housing Ombudsman’s next two Spotlight reports for 2022 will examine learning from cases that involve social landlords’ engagement with managing agents, followed by an investigation into noise nuisance.

News:

Severe maladministration for Great Yarmouth’s serious failures on dealing with mould in resident’s home

Independent Reviewer’s report published

Severe maladministration found for LB Ealing’s failures over six year leak

Next Spotlight reports to focus on noise and managing agent relationships

News Archive