22 March 2022
Ombudsman calls for stronger regulation of managing agents after unfairness to social landlord residents investigated
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Complaints concept with word on the folder.
15 March 2022
The Housing Ombudsman has made two severe maladministration findings for L&Q’s failure to minimise the disruption of a temporary move for a resident with physical and mental health vulnerabilities.
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9 March 2022
We have published our first annual review of complaints, where we found 66% of investigations into complaint handling were upheld.
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3 March 2022
We have published our three-year corporate plan for 2022-25 setting out our response to an unprecedented increase in demand for our service.
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Mould and damp staining painted wall surface around an internal home window.
1 March 2022
The Ombudsman made two severe maladministration findings for the London Borough of Lambeth’s significant failings in dealing with a long-standing complaint about damp and mould caused by leaks.
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22 February 2022
We have published our latest Insight report covering October to December 2021 which shows a 53% increase in the volume of enquiries and complaints received compared to the same quarter in 2020.
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15 February 2022
The Housing Ombudsman found severe maladministration for Haringey’s failures in dealing with a vulnerable resident’s complaint about a leaking roof that caused damp and mould.
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Finger on computer keyboard keys with Complaint word
9 February 2022
The Housing Ombudsman issued 19 complaint handling failure orders between October and December 2021, highlighting issues with progressing complaints and meeting its standards.
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Complaint button keyboard with pen icon internet concept
1 February 2022
The Housing Ombudsman has issued a Special Report on the London Borough of Lambeth following the volume and frequency of complaint handling failure orders issued and a series of formal investigations.
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Roof leakage, water dameged ceiling roof and stain on ceiling close-up
25 January 2022
The Housing Ombudsman found severe maladministration for Metropolitan Thames Valley’s failures in dealing with a resident’s leaking roof and damaged ceilings.
Continue reading about Severe maladministration finding for Metropolitan after failings with new home owner