News: October 2022

Woman covering ears due to noise Repair work at neighbours. Irritated elderly woman sit on sofa cover ears with hands annoyed by noisy neighbors suffers from headache wishes silence. Thin walls at home, flat without sound insulation

Fundamental unfairness in landlords handling of noise nuisance complaints, says Ombudsman following systemic investigation

24 October 2022

Our report, Spotlight on noise complaints: Time to be heard, brings together learning from a review of more than 800 noise related cases dealt with over three years together with insight from 374 responses to our call for evidence plus interviews with front line staff and residents of some individual landlords.  

Continue reading about Fundamental unfairness in landlords handling of noise nuisance complaints, says Ombudsman following systemic investigation
A man hands in wool gloves warm near the heater. Old men's hands in knitted gloves on heating radiator at home during the day. Person heating their hands at home over a domestic radiator in winter.

Severe maladministration for Catalyst’s handling of complaint on new build defects prompts wider investigation

20 October 2022

We found severe maladministration for Catalyst’s significant failings in handling a complaint from shared owners about cold and draughty rooms and other defects in their new build house. The landlord’s responses did not sufficiently identify what had gone wrong, what action would be taken to remedy the defects or assess to what extent it had met its responsibility. 

Continue reading about Severe maladministration for Catalyst’s handling of complaint on new build defects prompts wider investigation
line soundwave abstract background with voice music technology

Ombudsman focuses on noise cases ahead of report on sector’s approach 

18 October 2022

Cases relating to complaints about noise feature in our latest decisions published as part of our regular fortnightly publication. It comes ahead of our next systemic investigation focused on noise complaints to be published later this month, which will make recommendations and share learning across the sector.

Continue reading about Ombudsman focuses on noise cases ahead of report on sector’s approach