Independent Reviewer’s report published
29 July 2022
The latest report of the Ombudsman’s Independent Reviewer of Service Complaints has been published.
Continue reading about Independent Reviewer’s report publishedNews: July 2022
Leaking roof damaged ceiling. Mildew stains on the ceiling due to flooding.
Ombudsman finds severe maladministration for Clarion’s failings on resolving leak
26 July 2022
The Ombudsman found severe maladministration for Clarion’s cumulative failings in handling repairs to resolve a leak and the problems that followed.
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Water damage in basement caused by sewer backflow due to clogged sanitary drain
Severe maladministration for Birmingham’s delayed repairs and wider investigation started
19 July 2022
The Ombudsman found severe maladministration for Birmingham City Council’s delays in repairing an extensive water leak that caused damage to the resident’s property. The landlord failed to offer any compensation for the distress and inconvenience caused to the resident, in contravention of the Ombudsman’s Complaint Handling Code.
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Ombudsman plans systemic investigation into record keeping as latest cases published
12 July 2022
Poor record keeping features among the latest decisions published by the Housing Ombudsman. Strong record keeping practices are core to good services and will be the focus of a future systemic investigation by the Ombudsman with the aim of making recommendations and sharing learning across the social housing sector.
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Complaints files and documents in cabinet in office. 3D rendered illustration.
Two severe maladministration findings for Shepherds Bush Housing’s failings on roof leak
6 July 2022
We made two severe maladministration findings in a case about Shepherds Bush Housing’s failings in dealing with a resident’s reports of a roof leak. The resident, a shared owner, had reported a roof leak many times over several years.
Continue reading about Two severe maladministration findings for Shepherds Bush Housing’s failings on roof leak