News: April 2022

Photograph of damp and mould on walls and ceiling

Severe maladministration for Clarion’s repeated complaint handling failures

26 April 2022

The Ombudsman found severe maladministration for Clarion’s repeated failure to respond to a resident’s complaints and her requests to escalate them.

Continue reading

Noise image

Ombudsman launches call for evidence on noise complaints

13 April 2022

We have launched a call for evidence to support our next systemic investigation which will look at noise complaints.

Continue reading