22 February 2022
We have published our latest Insight report covering October to December 2021 which shows a 53% increase in the volume of enquiries and complaints received compared to the same quarter in 2020.
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15 February 2022
The Housing Ombudsman found severe maladministration for Haringey’s failures in dealing with a vulnerable resident’s complaint about a leaking roof that caused damp and mould.
Continue reading about Severe maladministration after roof leak affected vulnerable resident of LB Haringey
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9 February 2022
The Housing Ombudsman issued 19 complaint handling failure orders between October and December 2021, highlighting issues with progressing complaints and meeting its standards.
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Complaint button keyboard with pen icon internet concept
1 February 2022
The Housing Ombudsman has issued a Special Report on the London Borough of Lambeth following the volume and frequency of complaint handling failure orders issued and a series of formal investigations.
Continue reading about Housing Ombudsman issues Special Report on Lambeth’s complaint handling