Stressed young woman in the bedroom.
30 November 2021
Cumulative failings by Anchor Hanover in responding to a resident’s request for a transfer after experiencing domestic violence resulted in a finding of severe maladministration.
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23 November 2021
We have published our latest Insight report covering July to September 2021 which shows an 83% increase in the volume of enquiries and complaints received compared to the same quarter in 2020.
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19 November 2021
Quarterly report on complaint handling failure orders updated
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Close up shot of a shower head.
18 November 2021
The Housing Ombudsman has made a finding of severe maladministration about Abri Homes’ complaint handling on a case that resulted in significant detriment to a vulnerable resident.
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12 November 2021
The Housing Ombudsman has published an updated version of the report on complaint handling failure orders issued between July and September 2021.
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Dispute resolution. Lawyers, litigation, law and justice concept. Man's hand, holding magnifying glass
9 November 2021
The Housing Ombudsman issued 29 complaint handling failure orders between July and September 2021, highlighting issues with progressing complaints and meeting its standards on complaint handling.
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Close-up Of Woman Cleaning Mold From Wall Using Spray Bottle And Sponge
3 November 2021
We issued new guidance for landlords on disrepair claims and the complaints process alongside the publication of our new Spotlight report on damp and mould.
Continue reading about New guidance for landlords on disrepair claims